Customer Service Archives - Page 12 of 15 - Melo Technology: Affordable & Reliable IT Solutions for Small Businesses in Canada

25 Jan

Customer Service, MeloTel Features, MeloTel News

Why Should You Make The Switch To MeloTel’s Commercial Phone Services?

January 25, 2021
By user
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In recent years, business owners from all over Canada have been switching from their landline telephones to VoIP phone systems at record rates. Every day, the knowledge that VoIP (Voice over Internet Protocol) is the way to go becomes more widespread. Between the crystal clear calling abilities and the myriad...

11 Jan

Customer Service, Industry News, MeloTel Features

Why It’s The Right Time To Make The Switch To VoIP

January 11, 2021
By user
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You could argue that there’s never been a more important time in your company’s history to make the switch to VoIP. Okay, you might not make that argument – but we would! Why? Voice over Internet Protocol has proven to offer businesses a myriad of calling features that enable them...

27 Aug

Customer Service, Industry News, MeloTel Features

Call Forwarding Makes Your Company A Better Customer Service Provider

August 27, 2020
By user
0 comments

You can’t always be available to your customers. Or can you? While no one expects you to answer your phone 24/7, you certainly want to give your customers the feeling you can be depended on. That means answering your phone quickly and regularly. But, it is 2020, after all. You can’t...

25 Aug

Customer Service, Industry News, MeloTel Features

Quality Feedback Is All In The Phrasing

August 25, 2020
By user
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It’s not what you say, it’s how you say it. How often have we heard that statement? It’s true what they say though. There are many ways to communicate the same message. And not all of them are effective. If you have a friend who you rarely hear from, there are...

24 Aug

Customer Service, Industry News, MeloTel Features

How ChatBots Are Revolutionizing Customer Service

August 24, 2020
By user
0 comments

You may have noticed a new trend in online customer service lately. Have you recently visited any company websites just to be greeted by little messages offering you assistance? Believe it or not, more often than not, that message isn’t generated by an actual person. It’s a ChatBot! And we’re...

12 Aug

Customer Service, Industry News, MeloTel Features

How Call Forwarding Can Practically Save Your Business

August 12, 2020
By user
0 comments

“She’s not available right now.” “I’m sorry. He isn’t in the office yet. Can I take a message?” “I apologize. I can’t locate him at the moment.” The above phrases may appear to be popular responses to requests to speak to a business owner. And, by “popular”, we only mean that they seem...

07 Aug

Customer Service, Industry News, MeloTel Features

How Feedback Is A Key To Your Company’s Success

August 7, 2020
By user
0 comments

No matter what type of business you run, feedback will always be a very important part of its success. Think about it. These days, people are only too happy to express how unhappy they are with the businesses they feel wronged by. Between Yelp and the myriad of social media...

05 Aug

Customer Service, Industry News, MeloTel Features

3 Reasons Why Text Messaging Is Valuable To Your Business

August 5, 2020
By user
0 comments

We’re willing to bet that you’ve sent a text or two today. Chances are that, by the time you read this, you will have sent upwards of a dozen or so texts in your day already. We’re basing these assumptions on the fact that texting is an incredibly popular way...

29 Jul

Customer Service, Industry News, MeloTel Features

4 Reasons Why Being Available To Your Customers Is So Important

July 29, 2020
By user
0 comments

"I need you to be there for me." These words represent the feelings of consumers for the businesses they support. Customer satisfaction entails so much more than providing high-quality products and services. It requires dependability. Can your customers rely on you? Something as simple as not picking up your phone...

22 Jul

Customer Service, MeloTel Features, MeloTel News

3 Reasons To Automate Your Business With MeloTel ChatBot

July 22, 2020
By user
0 comments

If you’ve been paying close attention to the MeloTel Blog lately, you’ll know that our team is pretty excited about our latest innovation. We recently announced the availability of a brand new service called the MeloTel Web ChatBot. We affectionately refer to it as “MeloBot”! It is an amazing feature...

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