Customer Service
22
Feb
We’re Still All In This Together – Just Working From Home
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user
It’s hard to believe that the coronavirus pandemic has been impacting our lives for nearly one full year now. Life, as we know it, looks almost nothing like it used to before March of last year. In an effort to stop the spread of COVID-19, MeloTel – like many other...
11
Feb
Revolutionizing Your Business With DaFeeder
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Allow us to re-introduce you to MeloTel’s Telemarketing Systems. We call it DaFeeder! This web-based telemarketing software allows for your employees to have their contacts automatically dialled for them. But it does so much more than that! It also functions as an excellent online filing system. Still, that doesn’t cover...
08
Feb
The Beauty Of Letting A ChatBot Do The Chatting For You
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In today’s world, a business website means more to a company than it ever has before. The pandemic has created an increased need for e-commerce. So how does your company website measure up against its competition?
It’s important to remember the extreme importance of providing excellent customer service. With fewer consumers...
05
Feb
Are You Ready To Stop Giving Out Your Cell Phone Number?
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Do you own a small business? Are you just starting as an entrepreneur? Chances are that you regularly give out your cell phone number in order to stay in touch with clients. The giving out of this number can confuse things, can’t it? After all, it’s likely your main or...
25
Jan
Why Should You Make The Switch To MeloTel’s Commercial Phone Services?
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In recent years, business owners from all over Canada have been switching from their landline telephones to VoIP phone systems at record rates. Every day, the knowledge that VoIP (Voice over Internet Protocol) is the way to go becomes more widespread. Between the crystal clear calling abilities and the myriad...
11
Jan
Why It’s The Right Time To Make The Switch To VoIP
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You could argue that there’s never been a more important time in your company’s history to make the switch to VoIP. Okay, you might not make that argument – but we would! Why? Voice over Internet Protocol has proven to offer businesses a myriad of calling features that enable them...
27
Aug
Call Forwarding Makes Your Company A Better Customer Service Provider
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You can’t always be available to your customers. Or can you? While no one expects you to answer your phone 24/7, you certainly want to give your customers the feeling you can be depended on. That means answering your phone quickly and regularly.
But, it is 2020, after all. You can’t...
25
Aug
Quality Feedback Is All In The Phrasing
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It’s not what you say, it’s how you say it. How often have we heard that statement? It’s true what they say though. There are many ways to communicate the same message. And not all of them are effective.
If you have a friend who you rarely hear from, there are...
24
Aug
How ChatBots Are Revolutionizing Customer Service
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You may have noticed a new trend in online customer service lately. Have you recently visited any company websites just to be greeted by little messages offering you assistance? Believe it or not, more often than not, that message isn’t generated by an actual person. It’s a ChatBot! And we’re...
12
Aug
How Call Forwarding Can Practically Save Your Business
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“She’s not available right now.”
“I’m sorry. He isn’t in the office yet. Can I take a message?”
“I apologize. I can’t locate him at the moment.”
The above phrases may appear to be popular responses to requests to speak to a business owner. And, by “popular”, we only mean that they seem...