Customer Service, Industry News, MeloTel News

We’re Still All In This Together – Just Working From Home

It’s hard to believe that the coronavirus pandemic has been impacting our lives for nearly one full year now. Life, as we know it, looks almost nothing like it used to before March of last year. In an effort to stop the spread of COVID-19, MeloTel – like many other businesses – began having its team work from home.

Last March, MeloTel’s Founder and CEO, John Meloche issued the following statement.

“The safety of our employees, community, and customers is our primary concern,” he wrote in a letter to customers and employees, “There are several measures we’re taking to ensure we manage to safely get through this situation while continuing to serve our customers effectively…For our employees across our offices, we’ve asked them to begin working from home starting March 18th, and we have asked all employees to curtail non-essential travel for the time being.”

Here we are, a week away from March of 2021 and the MeloTel team continues to work from home. Of course, we’re committed to our continued efforts to have COVID-19 become a thing of the past. However, we remain just as dedicated to ensuring that all of MeloTel’s clients receive the absolute best customer service – even better, perhaps, than what they received pre-pandemic.

Providing excellent customer service has taken on a new look.

No longer are our team members showing up for work in the MeloTel office every day. As a result, our wardrobes have changed and our day-to-day activities look a lot different. Our Operations Manager, Chantel Cascanette, for example, spends many of her days in her home office wearing a comfortable robe instead of her standard office attire.

But, in addition, to her regular duties, she has recently been keeping tabs on how many times her neighbour sneezes. So far, this month, Chantel has counted 51 sneezes. She is, as you can tell, quite the multi-tasker! Steeve Martin, who provides MeloTel’s Customer Service and Technical Support is also enjoying new experiences as part of his work-from-home routine.

Sitting comfortably in his half-business professional, half-couch potato outfit, Steeve has learned how to communicate telepathically with his cat. All the while, he continues to offer the unbeatable customer service and technical support that MeloTel has always been known for.

Of course, we’re just having some fun here!

(Steeve can’t really talk to his cat with his mind). However, we wanted to communicate just how much things have changed for the members of our team. Of course, we share these changed experiences with everyone else across the world. But it has not dampened our resolve.

In fact, the MeloTel team feels more united today than ever. And it’s actually growing! We’d like to take this opportunity to publicly welcome our new Web and Graphic Designer, Magali Godoy – but we just call her Abbey. Abbey has recently joined our team as our resident social media expert and, as a result, we’ve been seeing a lot more traction on all of our social media accounts.

Abbey, in fact, has created a brand new video entitled “We’re Still All In This Together – Just Working From Home”. You can check it out HERE on the brand new MeloTel YouTube channel. Be sure to subscribe today! We’re still about 60 subscribers away from 100 which will enable us to give the channel its own unique URL.

We may be working from home, but we’re always here for you! For any questions, please don’t hesitate to call us at 1-888-MELOTEL or email