Tag Archives: phone agents
08
Dec
The Vital Importance Of Top-Notch Customer Service During The Holidays
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By
Dan Faraldo
Providing excellent customer service is an integral part of any company’s success. No matter your industry, it’s vital that you show your customers that they are your highest priorities. During the always-busy holiday shopping season, treating your customers like gold is of extreme importance.
Remember that first impressions matter.
Thanks to the...
08
Nov
Ringing Up Customer Satisfaction With Excellent Customer Service
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By
No matter your industry, you’re undoubtedly about to experience a pretty busy time of year. During the holiday shopping season, people from all walks of life are out and about searching for the perfect holiday gifts. This means that they are also calling up companies with greater frequency. Does your...
15
Aug
Call Recordings Can Be A Call Centre’s Saving Grace
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By
user
Do you own and/or operate a ball centre business? If so, you’re surely aware of the extreme importance of providing your phone agents with feedback. In the quest for providing superior customer service, it is imperative that your team members are regularly given tips on how to be people pleasers....
21
Feb
Empowering Call Centre Agents With Better Ways To Generate Leads
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By
Call centre operators often struggle to generate leads. This can be a frustrating experience for both managers and agents alike. However, with the right tools and training, call centre agents can become more effective at generating leads, resulting in increased sales and revenue for the business.
How can call centre operators...
03
Jan
How MeloTel Can Help You Get The New Year Off To A Good Start
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By
Welcome to 2023! On behalf of the entire MeloTel team, we wish you all a very happy new year! We hope that this year will be your most successful year to date. Of course, our team hopes that we can be a big part of your company’s success in 2023....
15
Dec
How MeloTel Can Help You To Have Happy Holidays
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By
Wow! Can you believe that the holidays are practically here? Hanukkah gets going this Sunday. Christmas Day is in ten days! Kwanzaa kicks off on Boxing Day. There is so much to celebrate! As a business owner, you’re likely looking forward to some much-needed time off to enjoy the holiday...
30
May
MeloTel Gives Your Machine All Its Working Parts
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By
Creating a business is like creating a machine. You must have all the moving parts in order for the machine to work. At MeloTel, we help entrepreneurs and business owners to achieve their goals with the best service and technology. No matter your business type, we have a business solution...
05
May
Benefits Of DaFeeder Explained
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By
Do you own or operate a call centre business? If so, DaFeeder Telemarketing is a practical must-have for you! By utilizing this fascinating service, you will greatly improve both employee morale and productivity in your centre. So what is DaFeeder exactly? It is a web-based telemarketing software that allows you...
17
Feb
Why Providing Employee Feedback Is So Important
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By
Employee feedback involves the providing of any information that is exchanged between employees. Generally, the information regards employee performance. Feedback sessions often incorporate conversations about skills, the ability to work within a team and tips to help improve performance. Feedback is usually delivered from a company owner, manager or supervisor...
10
Nov
Do You Want To Start Your Own Telemarketing Company?
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By
The telemarketing industry is a tough one to be a part of. There is a lot of competition out there and the work can be gruelling. We’ve all received calls from telemarketers. And we’re not always fans of those calls. The job of each phone agent is tough enough as...