Tag Archives: customer service
06
Feb
Post A Google Review For MeloTel Using Our Friendly New Link!
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user
Online reviews mean the world to businesses. In 2020, a positive online review is worth so much more than a traditional advertising method such as a radio spot, television commercial or flyer. That’s because consumers are smart enough to know that online reviews are generally genuine. Nothing beats word of...
05
Feb
Finding The Best Ways To Handle Customer Complaints
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Any company owner that is serious about being competitive within his/her industry must prioritize providing excellent customer service. But even the absolute best in the business have had run-ins with irate customers. Receiving complaints is bound to happen. But it’s important to remember just how valuable customer complaints can be....
17
Jan
3 More Ways To Help Your Phone Agents Have Better Days
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If you own and/or operate a call centre business, you know better than anyone just how hard it can be to keep employee morale high. Unfortunately for you, call centres are known for their high turnover rates. Phone agents tend to get burnt out and frustrated with the amount of...
16
Jan
The Art Of Boosting Call Centre Employee Morale
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Just how important is employee morale in call centres? It can be argued that boosting employee morale is one of your most important jobs as a call centre manager or supervisor. By doing so, you’ll help your business thrive instead of flounder. Customer satisfaction depends heavily on the attitudes of...
15
Jan
Windows 7 Reaches End Of Life
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Now that we are living in the 20s, it stands to reason for us all to expect many technological advances to come. Many are bound to make those of the previous decade appear archaic. Microsoft’s move from Windows 7 to Windows 10 is one of the first advances to take...
14
Jan
How To Establish A Customer-Centric Brand
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At MeloTel, providing unbeatable customer service is a top priority. Now, we realize that many companies, all across North America, live by this same mantra. But to be fair, not all customer service regimens are created equal. As far as our team is concerned, providing the best customer service in...
09
Jan
Maintaining Communication While You’re On Vacation
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If you’ve started 2020 off by lying on a beach somewhere, kudos to you! There are numerous business owners, all over North America, who would love nothing more than to fly off to a tropical island right now. And while beating the winter blues is top of mind for many...
07
Jan
MeloTel Celebrates Its 11th Anniversary!
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Welcome to the first MeloTel blog post of 2020! Not only have we embarked on a brand new year, but we’re elated to be operating in our third straight decade! It’s sort of an interesting milestone for a company that’s been operational for 11 years. Yes, this past weekend, MeloTel...