Tag Archives: customer satisfaction
31
Jan
How Your Over-The-Phone Customer Service Can Brighten Someone’s Day
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By
Dan Faraldo
When was the last time you hung up from a customer service call feeling genuinely happy? For many people, great customer service experiences aren’t just about solving problems. They’re about how the interactions make them feel. Excellent over-the-phone customer service has the unique power to turn someone’s stressful day around....
10
Jan
How Being Accessible To Your Customers Can Make Or Break Your Business
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By
In the year 2025, there is no escape. Nor should there be! We’re talking about being a business owner and enabling your customers to find you when they need you. Now, we’re not saying you should be readily available and on-call 24/7. However, during business hours, there is almost no...
13
Nov
Why You Need To Keep In Touch With Clients Even While On Vacation
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By
Don’t look now, but we’re just about midway through November! Not only are we fully immersed in the holiday shopping rush, but we’re also comfortably in vacation season. Well, at least that’s the case for many working professionals who are looking to take well-deserved breaks. Trips away from the office...
08
Nov
Making Your Call Centre A Customer Service Champion During The Festive Season
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By
With a week of November already in the books, we can safely say that the holiday season is pretty much upon us. At least this is the case for business owners. The holiday season is a critical time for businesses in nearly every industry, from retail to hospitality and beyond....
06
Nov
Melo Technology Reaches 100 Google Reviews And Maintains 4.9 Star Rating!
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By
The Melo Technology team is extremely thrilled to announce that we’ve reached an incredible milestone. We now have more than 100 reviews on Google with an overall rating of 4.9 stars! This achievement is more than just a number. It is a testament to the trust our customers place in...
26
Sep
3 Best Practices For Phone Agents To Handle Customer Complaints
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By
One of the top signifiers that you are an excellent provider of customer service is that you’re able to quell angry customers. No matter your business or industry, you’re bound to encounter consumers who aren’t particularly pleased about something. Sometimes, it’s a faulty product. Other times, it’s a late shipment....
26
Jul
Which Customer Service Tasks Are Best Handled Over The Phone?
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By
There has never been a time when customer service didn’t matter. However, it can be argued that, in 2024, excellent customer service matters more than ever! Think about it. With so many ways to communicate with a company, consumers know that they have countless options at their fingertips. They can...
28
Jun
Be Sure To Avoid These Customer Service Phone Fails
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By
We all know how important customer service is. In today’s world, one bad experience can send a consumer away forever. Even worse, that consumer has the ability to tell countless people just how bad his or her experience was. With that said, it’s vital that you and your team remain...
26
Jun
How To Deliver Top-Tier Customer Service While On The Road
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By
With the summer now in full swing, you’re likely thinking of all the wonderful places you’d like to visit throughout the season. After all, the summertime and vacations are synonymous. However, being a business owner doesn’t necessarily allow you the time you need to step away from the office at...
24
May
What Makes The Phone The Best Choice For Contacting Customers?
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By
In our last blog, we revisited the all-important point that the telephone is a top communication tool for small business owners. The truth is that the phone is a vital part of any business. Our blog highlighted the fact that it helps you to build personal relationships, allows for faster...