Tag Archives: Custom Hold Music
12
Jul
The Do’s And Don’ts Of Putting Customers On Hold
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By
Dan Faraldo
No matter your type of business, you are bound to perform some of your work over the phone. Yes, there are numerous ways to communicate with your clients, customers, colleagues and co-workers. However, it can be argued that none are quite as effective as the traditional phone call. During your...
16
Nov
Using Holiday Music To Jingle All The Way To Sales Success
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By
Are you a fan of holiday music? Here’s hoping so! During this time of year, it emanates from speakers all over the place. Holiday music helps to put people into festive moods. It’s hard not to enjoy “Frosty The Snowman” or “Jingle Bells” during this always-exciting spot on the calendar.
Melo...
08
Nov
Ringing Up Customer Satisfaction With Excellent Customer Service
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By
No matter your industry, you’re undoubtedly about to experience a pretty busy time of year. During the holiday shopping season, people from all walks of life are out and about searching for the perfect holiday gifts. This means that they are also calling up companies with greater frequency. Does your...
09
Aug
Using Stellar Phone Conversations To Set Your Business Apart
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By
user
The world has become a place where using our thumbs is the go-to method of communicating messages to others. Unquestionably, the advent of text messaging and social media is fantastic. We’re able to reach out and contact people with greater ease than ever before. With all that being said, it’s...
09
Mar
Sweetening Your Customer Service With Custom Hold Music
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By
When customers call a business, they are often put on hold while they wait to be connected with a representative. This can be a frustrating experience for customers, especially if they are left listening to generic hold music or worse...silence. However, by using custom hold music, businesses can turn this...
16
Jan
The Art Of Boosting Call Centre Employee Morale
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By
Just how important is employee morale in call centres? It can be argued that boosting employee morale is one of your most important jobs as a call centre manager or supervisor. By doing so, you’ll help your business thrive instead of flounder. Customer satisfaction depends heavily on the attitudes of...