Tag Archives: Commercial Phone Services
20
Sep
VoIP vs. Traditional Phones: Who Wins The Reliability War?
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By
Dan Faraldo
What is the more advantageous route for your business? Would it be utilizing VoIP technology for your phone system? Or sticking with traditional phone lines to make and take your phone calls? As you can certainly tell from our last blog, the Melo Technology team is most certainly aboard the...
10
Sep
Why Today’s Consumers Still Prefer To Get Phone-Based Customer Service
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By
“I need to get someone on the phone right away.” This statement is uttered by many a consumer on a regular basis. That’s because no matter how far advanced technology has come, it’s still best to have a live person handle your customer service requirements. Sure, we can email, text...
21
Aug
Why Some Customer Service Issues Are Best Handled Over the Phone
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By
Last month, we posted a blog that highlighted the fact that some customer service tasks are best handled over the phone. They included the resolution of complex issues, the handling of sensitive information and the providing of personalized service.
Needless to say, customer service that is provided over the phone boasts...
26
Jul
Which Customer Service Tasks Are Best Handled Over The Phone?
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By
There has never been a time when customer service didn’t matter. However, it can be argued that, in 2024, excellent customer service matters more than ever! Think about it. With so many ways to communicate with a company, consumers know that they have countless options at their fingertips. They can...
12
Jul
The Do’s And Don’ts Of Putting Customers On Hold
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By
No matter your type of business, you are bound to perform some of your work over the phone. Yes, there are numerous ways to communicate with your clients, customers, colleagues and co-workers. However, it can be argued that none are quite as effective as the traditional phone call. During your...
28
Jun
Be Sure To Avoid These Customer Service Phone Fails
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By
We all know how important customer service is. In today’s world, one bad experience can send a consumer away forever. Even worse, that consumer has the ability to tell countless people just how bad his or her experience was. With that said, it’s vital that you and your team remain...
18
Jun
How Picking Up The Phone Improves Your Business Interactions
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By
“Gimme a call,” “Hit me on my cell,” and “Ding me later” are just a few of the common phrases we throw the way of our friends and colleagues these days. All of them insinuate that we will be dialing their phone numbers so that we may have live conversations...
07
Jun
How To Maximize The Benefits Of Your Business Phone
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By
As we pointed out in our last blog, the telephone has gone through many changes over the decades. One thing has remained true. It is undoubtedly one of the most effective ways to communicate with others. Perhaps, this is why the telephone continues to reinvent itself. It certainly isn’t going...
05
Jun
How Making A Phone Call Has Changed Over The Decades
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By
My, how things have changed! Depending on your age, you may not even recall the days when we used rotary phones to make phone calls. The phone call has taken on many different forms over the past several decades. Amazingly, the telephone remains a staple in the world of communication....
24
May
What Makes The Phone The Best Choice For Contacting Customers?
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By
In our last blog, we revisited the all-important point that the telephone is a top communication tool for small business owners. The truth is that the phone is a vital part of any business. Our blog highlighted the fact that it helps you to build personal relationships, allows for faster...