Why Providing Employee Feedback Is So Important

Employee feedback involves the providing of any information that is exchanged between employees. Generally, the information regards employee performance. Feedback sessions often incorporate conversations about skills, the ability to work within a team and tips to help improve performance. Feedback is usually delivered from a company owner, manager or supervisor...

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Revisiting The Importance Of Quality Feedback In Call Centres

As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both parties – the call centre supervisor and his/her phone agent. The importance of providing quality feedback in any call centre environment cannot be understated. Feedback should involve self-evaluation.

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