27 Aug Customer Service, Industry News, MeloTel Features Call Forwarding Makes Your Company A Better Customer Service Provider August 27, 2020 By user 0 comments You can’t always be available to your customers. Or can you? While no one expects you to answer your phone
12 Aug Customer Service, Industry News, MeloTel Features How Call Forwarding Can Practically Save Your Business August 12, 2020 By user 0 comments “She’s not available right now.” “I’m sorry. He isn’t in the office yet. Can I take a message?” “I apologize.
23 Jul Industry News, MeloTel Features, MeloTel News Feedback Is A Necessity In The Call Centre Environment July 23, 2020 By user 0 comments Do you operate a call centre business? If so, the word “feedback” is probably thrown around quite a bit. It’s
13 Mar Industry News, MeloTel Features The Prime Minister Is Working From Home – So Should You! March 13, 2020 By user 0 comments As you know, the MeloTel team has been quite focused on the worldwide pandemic that is the coronavirus, as of
04 Mar Industry News, MeloTel Features, MeloTel News How Is The Coronavirus Impacting Your Workplace? March 4, 2020 By user 0 comments By now, you need no explanation of what coronavirus is. The infection, also known as COVID-19, is impacting people all
20 Feb Industry News, MeloTel Features, MeloTel News Finding More Ways To Step Up Production In Your Call Centre February 20, 2020 By user 0 comments In our last blog, we revisited the concept of boosting call centre production and offered up some effective ways to
27 Nov Customer Service, Industry News, MeloTel Features How To Inject Holiday Cheer Into Your Call Centre Environment November 27, 2019 By user 0 comments With less than a month to go until Christmas, it’s undeniable that the holiday spirit is in the air. Now,
30 Jul Industry News, MeloTel Features, MeloTel News How To Increase Productivity In Your Call Centre July 30, 2019 By user 0 comments All call centre business owners are very well aware of the importance of numbers. Sales numbers, the number of calls
11 Apr Customer Service, Industry News, MeloTel Features 3 Keys To Running A Call Centre With Happy Phone Agents April 11, 2019 By user 0 comments Let’s be honest. A phone agent’s day consists of monotonous work. In many cases, call centre workers take more than
18 Jan Industry News, MeloTel Features Hitting “Unsubscribe” May Not Protect You From Spam After All January 18, 2019 By user 0 comments We’ve all received spam. And we’ve all been pretty annoyed by it. Spam – or unsolicited emails – come from