20 Jan Customer Service, MeloTel Features Exploring Why Customer Service Matters Most January 20, 2017 By user 0 comments You’re unlikely to find a business owner anywhere who doesn’t champion the use of his/her products and services. It only
11 Nov Industry News, MeloTel Features 5 Ways To Improve Performance At Your Call Centre November 11, 2016 By user 0 comments Call centres are often competitive atmospheres. Especially when the office spaces are large, call centre environments can be busy, noisy
11 Oct Customer Service, MeloTel Features 3 Professional Ways To Answer The Phone At Your Business October 11, 2016 By user 0 comments Quite often, the first impression that a company gives of itself is done over the phone. Therefore, the very first
05 Oct MeloTel Features, MeloTel News How Important Is It To Provide Regular Employee Feedback? October 5, 2016 By user 0 comments All employees need feedback, both of the negative and positive variety. Regularly offering the members of your staff a healthy
19 Sep Industry News, MeloTel Features The Importance Of Boosting Employee Morale September 19, 2016 By user 0 comments How important is it to maintain high levels of employee morale at your business? Well, perhaps, we should ask the
08 Sep Customer Service, MeloTel Features 5 Sure-fire Ways To Satisfy Your Customers September 8, 2016 By user 0 comments MeloTel is known as “Canada’s Hosted Company”. And while we are recognized as a top-tier telecom provider, we see ourselves
02 Sep Customer Service, MeloTel Features 5 More Ways To Ensure Your Customer Service Is Highly Regarded September 2, 2016 By user 0 comments In our last blog, we revisited the ever-important topic of providing excellent customer service and listed a number of practices
29 Jul MeloTel Features, MeloTel News The Importance Of Practicing Excellent Hold Time Etiquette July 29, 2016 By user 0 comments Most often, the impression that one has of a business is determined by his/her interactions with its customer service department.
26 Jul Customer Service, MeloTel Features 5 Steps To Being A Superlative Call Centre Manager July 26, 2016 By user 0 comments Being a top-of-the-line call centre manager is no easy feat. You generally have a lot of employees to supervise, train
16 May Industry News, MeloTel Features 5 Important Traits Of An Effective Communicator May 16, 2016 By user 0 comments As all business owners know, there is no one element of running a business that will make it a success