29 Jul MeloTel Features, MeloTel News The Importance Of Practicing Excellent Hold Time Etiquette July 29, 2016 By user 0 comments Most often, the impression that one has of a business is determined by his/her interactions with its customer service department.
26 Jul Customer Service, MeloTel Features 5 Steps To Being A Superlative Call Centre Manager July 26, 2016 By user 0 comments Being a top-of-the-line call centre manager is no easy feat. You generally have a lot of employees to supervise, train
25 Jul MeloTel Features 5 Reminders Of Why You Should Make The Switch To VoIP July 25, 2016 By user 0 comments If you’re still using traditional landlines at your business, it’s quite possible that you’re not fully aware of all of
22 Jul MeloTel Features 3 Ways VoIP Allows You To Improve Your Brand Image July 22, 2016 By user 0 comments If you haven’t yet taken advantage of VoIP technology, you’re missing out on a wide variety of benefits that can
21 Jul Customer Service 3 Ways To Win Back Customers You May Have Lost July 21, 2016 By user 0 comments No business owner wants to discuss the fact that he/she has lost customers. It’s an unfortunate reality that comes for
20 Jul Customer Service, MeloTel Features The Importance Of Calling Your Customers Back Promptly July 20, 2016 By user 0 comments One day. That’s the approximate maximum amount of time that most customers are willing to wait for a phone call
19 Jul Customer Service, MeloTel Features 6 Telephone Customer Service No-No’s July 19, 2016 By user 0 comments No one ever said that working on the phone was easy. Well, maybe some people have…but they’d be lying to
18 Jul Industry News, MeloTel Features 5 Top Benefits Of Providing Employee Feedback July 18, 2016 By user 0 comments Your company is only as strong as the employees who work for it. That statement rings true for each and
06 Jul Customer Service, MeloTel Features 5 Appropriate Ways To Handle Irate Customers July 6, 2016 By user 0 comments For the most part, the MeloTel team is of the belief that all businesses strive to provide their customers with
04 Jul Customer Service, MeloTel Features 5 Elements Of A Perfect Customer Service Attitude July 4, 2016 By user 0 comments Providing customers with excellent customer service is a lot more than simply throwing out catch phrases such as “thank you”