16 Jan Industry News, MeloTel Features 3 Rules That Promote High Productivity In Your Call Centre January 16, 2017 By user 0 comments Call centre managers have the tough tasks of ensuring their (sometimes) large teams are working as productively as possible. With
11 Nov Industry News, MeloTel Features 5 Ways To Improve Performance At Your Call Centre November 11, 2016 By user 0 comments Call centres are often competitive atmospheres. Especially when the office spaces are large, call centre environments can be busy, noisy
07 Nov Customer Service, MeloTel Features The Importance Of Improving Customer Service For The Holidays November 7, 2016 By user 0 comments If there’s any time of year when customer service really needs to be stepped up, it’s this one. With the
19 Sep Industry News, MeloTel Features The Importance Of Boosting Employee Morale September 19, 2016 By user 0 comments How important is it to maintain high levels of employee morale at your business? Well, perhaps, we should ask the
06 Sep Customer Service, MeloTel Features How Important Is Customer Service To Your Brand? September 6, 2016 By user 0 comments Let’s just cut to the chase here. The question posed by the title of today’s blog is a trick question.
24 Aug Customer Service, MeloTel Features 5 Can’t-Go-Wrong Customer Service Phrases August 24, 2016 By user 0 comments It can be argued that excellent customer service is a language. It’s a specific way of communicating that involves heavy
15 Aug MeloTel Features, MeloTel News 3 Really Cool Things MeloTel Can Do For Your Business August 15, 2016 By user 0 comments Back when we were in grade school, most of us really put a lot of emphasis on how “cool” we
26 Jul Customer Service, MeloTel Features 5 Steps To Being A Superlative Call Centre Manager July 26, 2016 By user 0 comments Being a top-of-the-line call centre manager is no easy feat. You generally have a lot of employees to supervise, train
22 Jul MeloTel Features 3 Ways VoIP Allows You To Improve Your Brand Image July 22, 2016 By user 0 comments If you haven’t yet taken advantage of VoIP technology, you’re missing out on a wide variety of benefits that can
27 Jun Industry News, MeloTel Features How Does VoIP Improve Call Centre Productivity? June 27, 2016 By user 0 comments Over the past couple of weeks, the MeloTel Blog has been honing in on the many benefits of using VoIP