24 Oct Customer Service, Industry News, MeloTel Features 3 Signs Your Feedback Style May Not Be Helping Your Phone Agents October 24, 2019 By user 0 comments For every call centre business, there is an all-important facet of performance enhancement that must be practiced. And, as we’re
18 Jun Customer Service, Industry News, MeloTel Features Happy Phone Agents Make The Best Customer Service Providers June 18, 2019 By user 0 comments Are you still feeling the joy that sparked from the Toronto Raptors winning their first-ever NBA Championship last Thursday? If
24 May Industry News, MeloTel Features The Art Of Providing Feedback Without Hurting Feelings May 24, 2019 By user 0 comments In our last blog, we revisited the ever-important topic of feedback and reviewed some ways that call centre managers can
04 Apr Customer Service, Industry News, MeloTel Features Does Smiling On The Phone Really Make A Difference? April 4, 2019 By user 0 comments Smile before you dial. As far as the MeloTel team is concerned, this should be the number one rule followed
02 Nov Customer Service, Industry News, MeloTel Features Continuing To Ensure You Provide Superior Holiday Customer Service November 2, 2018 By user 0 comments In our last blog, we returned to the topic of customer service and highlighted how important it is to provide
28 Sep Customer Service, Industry News, MeloTel Features Why Accepting Feedback Is Good For Your Business September 28, 2018 By user 0 comments In today’s business world, a company’s reputation counts for a lot. Perhaps it always has. But, these days, consumers have
07 Sep Industry News, MeloTel Features Never Underestimate The Importance Of Feedback September 7, 2018 By user 0 comments MeloTel is a company that is all about helping businesses better communicate with their clients. Therefore, it only makes sense
15 Aug Customer Service, Industry News, MeloTel News 3 Effective Ways To Provide Feedback To Your Phone Agents August 15, 2018 By user 0 comments As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they
14 Jun Industry News, MeloTel Features, MeloTel News Giving Your Phone Agents The Tools They Need To Succeed June 14, 2018 By user 0 comments In our last blog, we revisited the all-important topic of making your call centre a better place to work. More
05 Feb Customer Service, MeloTel Features The Art Of Offering Feedback That Builds Your Brand’s Reputation February 5, 2018 By user 0 comments Good communication is the key to strong relationships. This is not only something that applies to romantic bonds (although it’s