MeloTel Features
05
Feb
Finding The Best Ways To Handle Customer Complaints
-
By
user
Any company owner that is serious about being competitive within his/her industry must prioritize providing excellent customer service. But even the absolute best in the business have had run-ins with irate customers. Receiving complaints is bound to happen. But it’s important to remember just how valuable customer complaints can be....
04
Feb
How Live Call Monitoring Will Help You Coach A Championship Team
-
By
Do you own or operate a call centre business? If so, it’s part of your job to make sure your phone agents are getting regular feedback. Keeping in mind that Super Bowl LIV took place this past Sunday, look at things this way: you are the coach of a team....
17
Jan
3 More Ways To Help Your Phone Agents Have Better Days
-
By
If you own and/or operate a call centre business, you know better than anyone just how hard it can be to keep employee morale high. Unfortunately for you, call centres are known for their high turnover rates. Phone agents tend to get burnt out and frustrated with the amount of...
16
Jan
The Art Of Boosting Call Centre Employee Morale
-
By
Just how important is employee morale in call centres? It can be argued that boosting employee morale is one of your most important jobs as a call centre manager or supervisor. By doing so, you’ll help your business thrive instead of flounder. Customer satisfaction depends heavily on the attitudes of...
09
Jan
Maintaining Communication While You’re On Vacation
-
By
If you’ve started 2020 off by lying on a beach somewhere, kudos to you! There are numerous business owners, all over North America, who would love nothing more than to fly off to a tropical island right now. And while beating the winter blues is top of mind for many...
20
Dec
MeloTel Gives Out Holiday Freebies
-
By
Today’s blog represents our very last entry for 2013. We’re so excited about the beginning of a brand new year, especially because the one that is about to end was such a great one. You may think that that would be cause for us to wish for 2013 to never...
18
Dec
4 Reasons To Freshen Up Your Site For 2014
-
By
With 2014 about to make an appearance, there is a lot of talk going around about “starting anew” and “beginning fresh”. This seems to be the type of talk that exists around the turn of every year, doesn’t it? That’s because when a new year starts, people tend to want...
17
Dec
4 Ways VoIP Will Start Your New Year Off Right
-
By
Christmas is almost here! So perhaps, it’s the perfect time of year to provide your business with the type of gift that will launch it well into a new world of success this coming new year. While MeloTel has expanded to the point where it provides business owners across Canada...
13
Dec
Making New Year’s Resolutions Come True
-
By
The new year is right around the corner. Have you already selected any New Year’s resolutions for 2014? MeloTel would love to assist you in meeting some of your new goals. In today’s blog, we’ll discuss a few resolutions you may want to make, and how we can help you...
09
Dec
Making Your 2014 A Magical Year
-
By
So how has your holiday shopping season gone so far? Most industries are experiencing sizeable increases in sales. But no matter what type of industry you’re a part of, the end of the year is always a time when things get a little hectic. Surely, you have a number of...