MeloTel Features
21
Feb
What Are DaReasons To Try DaFeeder For DaFREE?
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user
We promise. We’ll restrict the play on words to the title of today’s blog alone. However, you’re likely able to tell that the MeloTel team is pretty excited about what we’ve often deemed a “call centre must-have”. We just love DaFeeder Preview Dialer!
To remind you, DaFeeder is a simple web-based
telemarketing...
20
Feb
Finding More Ways To Step Up Production In Your Call Centre
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In our last blog, we revisited the concept of boosting call centre production and offered up some effective ways to do just that. In today’s blog, we’d like to pick up where we left off and continue our list of production-boosting ideas.
Find ways to minimize idle time.
It’s hard to...
19
Feb
What Are The Best Ways To Boost Productivity In Your Call Centre?
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All call centre managers have the intimidating task of getting their entire staffs to have productive days – day in and day out. Working on the phone can cause burnout. And when employees get disgruntled or dismayed with their lack of production, it’s up to their team leaders to pull...
18
Feb
Try DaFeeder Preview Dialer FREE For 30 Days!
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History has proven that the most successful of call centre businesses are often the ones that use the most innovative technological advancements. For many years now, MeloTel has heralded the use of DaFeeder Preview Dialer in call centres because of its ability to provide both one-touch dialing capabilities and its...
14
Feb
How Much Help Can A Blog Be To Your Company?
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In today’s business world, blogs on company websites have overtaken other, more-expensive modes of advertising as top ways to grow a brand’s reputation. Unlike traditional commercials, blogs provide more regularly-updated personal takes on industry-related issues. Reading a blog is like having a conversation with a friend. Or, at least, it...
12
Feb
Why Is Team-Building So Important To Your Business?
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There is no way MeloTel could have climbed to the level of success it has achieved without its team members. That should go without saying. Of course, the line up of people who have comprised our team has varied over the past 11 years.
A workforce that is made up...
05
Feb
Finding The Best Ways To Handle Customer Complaints
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Any company owner that is serious about being competitive within his/her industry must prioritize providing excellent customer service. But even the absolute best in the business have had run-ins with irate customers. Receiving complaints is bound to happen. But it’s important to remember just how valuable customer complaints can be....
04
Feb
How Live Call Monitoring Will Help You Coach A Championship Team
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Do you own or operate a call centre business? If so, it’s part of your job to make sure your phone agents are getting regular feedback. Keeping in mind that Super Bowl LIV took place this past Sunday, look at things this way: you are the coach of a team....
17
Jan
3 More Ways To Help Your Phone Agents Have Better Days
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If you own and/or operate a call centre business, you know better than anyone just how hard it can be to keep employee morale high. Unfortunately for you, call centres are known for their high turnover rates. Phone agents tend to get burnt out and frustrated with the amount of...
16
Jan
The Art Of Boosting Call Centre Employee Morale
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Just how important is employee morale in call centres? It can be argued that boosting employee morale is one of your most important jobs as a call centre manager or supervisor. By doing so, you’ll help your business thrive instead of flounder. Customer satisfaction depends heavily on the attitudes of...