Industry News
Preparing Your Employees To Work From Home
As of yesterday, the Public Health Agency of Canada has confirmed 93 cases of COVID-19 in Canada. So far, just one case has sadly resulted in death. An elderly individual from British Columbia, who had pre-existing medical issues, is the first Canadian to succumb to the disease. PHAC also points...
Over A Billion Android Devices Are At Risk Of Being Hacked
Some pretty interesting news in the world of telecommunications was released last week. As reported by Cillian O’Brien of CTV News on Friday, more than a billion Android devices are at risk of being hacked because they are no longer protected by security updates. Citing research from the U.K.’s Which?...
Taking The Necessary Steps To Keep Your Workplace Infection-Free
The team, here at MeloTel, considers it part of our civic duty to be as informative as possible about the potential dangers posed by the coronavirus. As of this writing, the Public Health Agency of Canada has confirmed only 33 cases of COVID-19 in the nation. The United States has,...
How Is The Coronavirus Impacting Your Workplace?
By now, you need no explanation of what coronavirus is. The infection, also known as COVID-19, is impacting people all over the world. Latest reports have the total number of global cases greater than 93,000. There have been 3,200 reported fatalities worldwide. According to the World Health Organization, that puts...
The Coronavirus Is Bound To Make Remote Work Stations Greater Necessities
The last thing in the world the MeloTel Blog ever set out to do was to spread bad news. However, with a big part of its mandate being the dissemination of important information to the public, we feel we have no choice but for today’s blog to have such an...
3 Reasons To Offer Your New Product Or Service For Free
The word “free” is almost always guaranteed to grab the attention of consumers. Who doesn’t like getting something for free? However, for many business owners, the word “free” is often something that sends them recoiling. How can you expect to make any money by giving things away? If you’ve asked...
Happy Pink Shirt Day!
Today is Pink Shirt Day! If you’ve never heard of this particular occasion before, the MeloTel team is only too happy and proud to introduce it to you. Pink Shirt Day is also known as Anti-Bullying Day. It originated in 2007 by Berwick, Nova Scotia’s David Shepherd and Travis Price....
How To Demonstrate Your Unbeatable Over-The-Phone Customer Service Regimen
The MeloTel team uses the phone a lot. Considering the fact that we offer services to business owners all over Canada and the United States, it’s mandatory that we use the phone to stay in touch with our clients. As a result, we’ve worked to develop a strong over-the-phone customer...
Finding More Ways To Step Up Production In Your Call Centre
In our last blog, we revisited the concept of boosting call centre production and offered up some effective ways to do just that. In today’s blog, we’d like to pick up where we left off and continue our list of production-boosting ideas.
Find ways to minimize idle time.
It’s hard to...
What Are The Best Ways To Boost Productivity In Your Call Centre?
All call centre managers have the intimidating task of getting their entire staffs to have productive days – day in and day out. Working on the phone can cause burnout. And when employees get disgruntled or dismayed with their lack of production, it’s up to their team leaders to pull...