Customer Service
13
Feb
Being Accessible While On The Go Is A Recipe For Business Success
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By
Dan Faraldo
Once upon a time, the phrase “going to work” specifically referred to an act performed by someone who left the home to visit a facility where his/her job would be performed. As a result, “call me on my work number” was an utterance use to request a phone call during...
20
Dec
Using Your Over The Phone Customer Service To Dial Up Success
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By
Providing customer service over the phone requires a little pizzazz. After all, you don’t have the luxury of facial expressions and hand gestures to communicate your message. When speaking with clients and customers over the phone, it’s vital that you utilize proper tones, inflections and verbiage to be likeable. Of...
08
Dec
The Vital Importance Of Top-Notch Customer Service During The Holidays
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By
Providing excellent customer service is an integral part of any company’s success. No matter your industry, it’s vital that you show your customers that they are your highest priorities. During the always-busy holiday shopping season, treating your customers like gold is of extreme importance.
Remember that first impressions matter.
Thanks to the...
08
Nov
Ringing Up Customer Satisfaction With Excellent Customer Service
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By
No matter your industry, you’re undoubtedly about to experience a pretty busy time of year. During the holiday shopping season, people from all walks of life are out and about searching for the perfect holiday gifts. This means that they are also calling up companies with greater frequency. Does your...
26
Sep
How Being A Great Listener Can Translate Into Business Success
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By
user
Successful businesses have customers that offer them long-term support. But how is such loyalty gained? It’s all about meeting the needs of your customers. How do you know what those needs are? It’s all about being an active listener. It’s actually a skill that can make or break your business....
22
Sep
How Utilizing Hold Music Swings Success The Way Of Your Company
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By
Dead silence during a telephone call is a bad look. Simply put, it often gives callers the impressions that their calls have been disconnected. Your business phone line should never give off such an impression. You shouldn't just avoid dead silence. You should take opportunities to impress and even entertain...
12
Sep
Do You Possess The Essential Traits Of A Top-Notch B2B Sales Representative?
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By
Not every customer is a consumer alone. Of course, many customers are business owners too. Enter the world of business-to-business sales. This is where business is conducted between companies, rather than between a company and an individual consumer. Also known as B2B for short, there is a big difference between...
22
Aug
Unlocking Small Business Success Through Customer Connections
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By
Communication is the beating heart of any successful small business. Without effective communication with your customer base, your business risks fading into the background noise. Remember that the modern consumer wants more than just high-quality products and services. People enjoy developing relationships with the businesses they support. That way, they...
15
Aug
Call Recordings Can Be A Call Centre’s Saving Grace
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By
Do you own and/or operate a ball centre business? If so, you’re surely aware of the extreme importance of providing your phone agents with feedback. In the quest for providing superior customer service, it is imperative that your team members are regularly given tips on how to be people pleasers....
09
Aug
Using Stellar Phone Conversations To Set Your Business Apart
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By
The world has become a place where using our thumbs is the go-to method of communicating messages to others. Unquestionably, the advent of text messaging and social media is fantastic. We’re able to reach out and contact people with greater ease than ever before. With all that being said, it’s...