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QUOTES

Tag Archives: phone agents

HomePosts Tagged "phone agents" (Page 3)
03 May
Customer Service, Industry News, MeloTel Features

How To Provide Call Centre Feedback To Your Remote Phone Agents

  • May 3, 2021
  • By author-avatar user
Has the pandemic forced your call centre employees to make and take phone calls from home? If so, you’re certainly not alone. For more than a year now, COVID-19 has created “work from home” environments all over the world. If you operate a call centre business, you’re fortunate enough to...

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11 Mar
Customer Service, MeloTel Features, MeloTel News

What Is DaFeeder And How Does It Work?

  • March 11, 2021
  • By author-avatar user
Do you own a call centre business? If so, today’s blog will be of special interest to you! You don’t ask your phone reps to manually dial the phone numbers of your clients, do you? If so, DaFeeder Telemarketing is definitely something you need! What Is DaFeeder? DaFeeder is a simple web-based...

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11 Feb
Customer Service, MeloTel Features, MeloTel News

Revolutionizing Your Business With DaFeeder

  • February 11, 2021
  • By author-avatar user
Allow us to re-introduce you to MeloTel’s Telemarketing Systems. We call it DaFeeder! This web-based telemarketing software allows for your employees to have their contacts automatically dialled for them. But it does so much more than that! It also functions as an excellent online filing system. Still, that doesn’t cover...

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27 Aug
Customer Service, Industry News, MeloTel Features

Call Forwarding Makes Your Company A Better Customer Service Provider

  • August 27, 2020
  • By author-avatar user
  • 0 comments
You can’t always be available to your customers. Or can you? While no one expects you to answer your phone 24/7, you certainly want to give your customers the feeling you can be depended on. That means answering your phone quickly and regularly. But, it is 2020, after all. You can’t...

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25 Aug
Customer Service, Industry News, MeloTel Features

Quality Feedback Is All In The Phrasing

  • August 25, 2020
  • By author-avatar user
  • 0 comments
It’s not what you say, it’s how you say it. How often have we heard that statement? It’s true what they say though. There are many ways to communicate the same message. And not all of them are effective. If you have a friend who you rarely hear from, there are...

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07 Aug
Customer Service, Industry News, MeloTel Features

How Feedback Is A Key To Your Company’s Success

  • August 7, 2020
  • By author-avatar user
  • 0 comments
No matter what type of business you run, feedback will always be a very important part of its success. Think about it. These days, people are only too happy to express how unhappy they are with the businesses they feel wronged by. Between Yelp and the myriad of social media...

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23 Jul
Industry News, MeloTel Features, MeloTel News

Feedback Is A Necessity In The Call Centre Environment

  • July 23, 2020
  • By author-avatar user
  • 0 comments
Do you operate a call centre business? If so, the word “feedback” is probably thrown around quite a bit. It’s a necessary part of growing your business. And there are many different types of feedback that your company needs in order to grow. Firstly, you need feedback from your customers....

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20 Feb
Industry News, MeloTel Features, MeloTel News

Finding More Ways To Step Up Production In Your Call Centre

  • February 20, 2020
  • By author-avatar user
  • 0 comments
In our last blog, we revisited the concept of boosting call centre production and offered up some effective ways to do just that. In today’s blog, we’d like to pick up where we left off and continue our list of production-boosting ideas. Find ways to minimize idle time. It’s hard to...

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19 Feb
Industry News, MeloTel Features, MeloTel News

What Are The Best Ways To Boost Productivity In Your Call Centre?

  • February 19, 2020
  • By author-avatar user
  • 0 comments
All call centre managers have the intimidating task of getting their entire staffs to have productive days – day in and day out. Working on the phone can cause burnout. And when employees get disgruntled or dismayed with their lack of production, it’s up to their team leaders to pull...

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04 Feb
Customer Service, Industry News, MeloTel Features

How Live Call Monitoring Will Help You Coach A Championship Team

  • February 4, 2020
  • By author-avatar user
  • 0 comments
Do you own or operate a call centre business? If so, it’s part of your job to make sure your phone agents are getting regular feedback. Keeping in mind that Super Bowl LIV took place this past Sunday, look at things this way: you are the coach of a team....

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