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Tag Archives: customer service

HomePosts Tagged "customer service" (Page 2)
16 Oct
Customer Service, Industry News, MeloTel Features

3 Big Benefits Of Going Paperless At Your Place Of Business

  • October 16, 2024
  • By author-avatar Dan Faraldo
We’re approximately two and a half months away from the year 2025! By now, it should go without saying that we are living in a pretty digital world. Just how much paper are you using at your place of business? In days of past, we printed just about everything that...

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09 Oct
Customer Service, Industry News, MeloTel Features

The Power Of Personalizing Offers To Grow Brand Loyalty

  • October 14, 2024
  • By author-avatar Dan Faraldo
You’re a small business owner. That means you double as an advertiser. It may not be your favourite thing to do, but it’s a requirement, isn’t it? After all, how else will the public know about your offerings if you don’t market your brand? Especially if you feel like you’re...

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26 Sep
Customer Service, MeloTel Features

3 Best Practices For Phone Agents To Handle Customer Complaints

  • September 24, 2024
  • By author-avatar Dan Faraldo
One of the top signifiers that you are an excellent provider of customer service is that you’re able to quell angry customers. No matter your business or industry, you’re bound to encounter consumers who aren’t particularly pleased about something. Sometimes, it’s a faulty product. Other times, it’s a late shipment....

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12 Sep
Customer Service, Industry News, MeloTel Features

How To Avoid The Top Mistakes Made By Call Centre Phone Agents

  • September 13, 2024
  • By author-avatar Dan Faraldo
We’re all human beings. So, at some point, we’re going to lose control of our emotions. As a call centre representative, you’ve likely encountered your fair share of callers who aren’t exactly playing it cool. As a result, you’ve probably lost your cool a couple of times. It’s to be...

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10 Sep
Customer Service, Industry News, MeloTel Features

Why Today’s Consumers Still Prefer To Get Phone-Based Customer Service

  • September 10, 2024
  • By author-avatar Dan Faraldo
“I need to get someone on the phone right away.” This statement is uttered by many a consumer on a regular basis. That’s because no matter how far advanced technology has come, it’s still best to have a live person handle your customer service requirements. Sure, we can email, text...

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21 Aug
Customer Service, MeloTel Features

Why Some Customer Service Issues Are Best Handled Over the Phone

  • August 21, 2024
  • By author-avatar Dan Faraldo
Last month, we posted a blog that highlighted the fact that some customer service tasks are best handled over the phone. They included the resolution of complex issues, the handling of sensitive information and the providing of personalized service. Needless to say, customer service that is provided over the phone boasts...

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15 Aug
Industry News, MeloTel Features, Social Media

More Do’s And Don’ts Of Promoting Your Business On Social Media

  • August 13, 2024
  • By author-avatar Dan Faraldo
At the end of July, we posted a blog about some of the do’s and don’ts of promoting your business on social media. We stressed the importance of targeting your audience and using visuals in each of your posts. As well, we warned against posting too frequently and ignoring your...

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26 Jul
Customer Service, MeloTel Features

Which Customer Service Tasks Are Best Handled Over The Phone?

  • July 31, 2024
  • By author-avatar Dan Faraldo
There has never been a time when customer service didn’t matter. However, it can be argued that, in 2024, excellent customer service matters more than ever! Think about it. With so many ways to communicate with a company, consumers know that they have countless options at their fingertips. They can...

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24 Jul
Customer Service, MeloTel Features

Best Practices For Call Centre Agents To Turn Leads Into Customers

  • July 24, 2024
  • By author-avatar Dan Faraldo
If you operate a call centre business, you’re more than well aware of the importance of top-notch customer service. Arguably, there is no more impactful scenario than the phone conversation when it comes to making a good impression. Here’s what we mean. You cannot rely on facial expressions, hand gestures...

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12 Jul
Customer Service, Industry News, MeloTel Features

The Do’s And Don’ts Of Putting Customers On Hold

  • July 10, 2024
  • By author-avatar Dan Faraldo
No matter your type of business, you are bound to perform some of your work over the phone. Yes, there are numerous ways to communicate with your clients, customers, colleagues and co-workers. However, it can be argued that none are quite as effective as the traditional phone call. During your...

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