Tag Archives: call centres
18
Apr
3 More Phrases That All Customer Service Phone Agents Should Use
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By
Dan Faraldo
Earlier this month, we posted a blog that listed some choice phrases that all customer service phone agents should use. You see, Melo Technology isn’t just a provider of top-tier cloud-hosted Commercial Phone Services. We’re also a team made up of very experienced and accomplished customer service providers. If we...
05
Apr
3 Phrases That All Customer Service Phone Agents Should Use
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By
Arguably, customer service phone agents have some of the hardest jobs in existence. They spend several hours of their days on the phone with people who are often complete strangers. Among their top objectives is to be cordial, respectful, friendly and informative. This isn’t always easy. Especially when on the...
17
Feb
Why Providing Employee Feedback Is So Important
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By
user
Employee feedback involves the providing of any information that is exchanged between employees. Generally, the information regards employee performance. Feedback sessions often incorporate conversations about skills, the ability to work within a team and tips to help improve performance. Feedback is usually delivered from a company owner, manager or supervisor...
03
May
How To Provide Call Centre Feedback To Your Remote Phone Agents
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By
Has the pandemic forced your call centre employees to make and take phone calls from home? If so, you’re certainly not alone. For more than a year now, COVID-19 has created “work from home” environments all over the world. If you operate a call centre business, you’re fortunate enough to...
11
Feb
Revolutionizing Your Business With DaFeeder
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By
Allow us to re-introduce you to MeloTel’s Telemarketing Systems. We call it DaFeeder! This web-based telemarketing software allows for your employees to have their contacts automatically dialled for them. But it does so much more than that! It also functions as an excellent online filing system. Still, that doesn’t cover...
21
Feb
What Are DaReasons To Try DaFeeder For DaFREE?
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By
We promise. We’ll restrict the play on words to the title of today’s blog alone. However, you’re likely able to tell that the MeloTel team is pretty excited about what we’ve often deemed a “call centre must-have”. We just love DaFeeder Preview Dialer!
To remind you, DaFeeder is a simple web-based
telemarketing...
18
Feb
Try DaFeeder Preview Dialer FREE For 30 Days!
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By
History has proven that the most successful of call centre businesses are often the ones that use the most innovative technological advancements. For many years now, MeloTel has heralded the use of DaFeeder Preview Dialer in call centres because of its ability to provide both one-touch dialing capabilities and its...