24 May Industry News, MeloTel Features The Art Of Providing Feedback Without Hurting Feelings May 24, 2019 By user 0 comments In our last blog, we revisited the ever-important topic of feedback and reviewed some ways that call centre managers can
23 May Industry News, MeloTel Features How To Create A Culture Of Positive Feedback In Your Call Centre May 23, 2019 By user 0 comments For many call centre managers, providing feedback to their phone agents is considered one of the hardest parts of the
11 Apr Customer Service, Industry News, MeloTel Features 3 Keys To Running A Call Centre With Happy Phone Agents April 11, 2019 By user 0 comments Let’s be honest. A phone agent’s day consists of monotonous work. In many cases, call centre workers take more than
15 Mar Customer Service, Industry News, MeloTel Features Why Feedback Is So Essential In Call Centre Environments March 15, 2019 By user 0 comments Call centre environments are those that have large numbers of employees who are given the same tasks on a daily
08 Mar Customer Service, Industry News, MeloTel Features Top Customer Service Tips For Phone Agents March 8, 2019 By user 0 comments All week long, the MeloTel Blog has been heralding the virtues of VoIP telephony. For the past ten years, MeloTel
22 Feb Customer Service, Industry News, MeloTel Features Utilizing Top Training Techniques To Bolster Your Call Centre February 22, 2019 By user 0 comments In our last blog, we revisited the topic of call centre training and offered a few helpful tips on how
21 Feb Customer Service, Industry News, MeloTel Features 3 Tips For Training Your New Call Centre Employees February 21, 2019 By user 0 comments As we often say, call centre work is hard work. This is why, if we’re being honest, most call centre
20 Feb MeloTel Features, MeloTel News Telephone Training Adapter Y Splitter Now Available From MeloTel! February 20, 2019 By user 0 comments The MeloTel team has tons of experience in the world of telemarketing. Not only was our Founder and CEO, John
13 Feb Industry News, MeloTel Features, MeloTel News Using Your Smartphone To Grow Your Business February 13, 2019 By user 0 comments Okay, seriously – who doesn’t have a smartphone these days? In 2019, you’d have a pretty difficult time finding anyone
12 Feb Industry News, MeloTel Features How To Protect Your Computer Against Malware February 12, 2019 By user 0 comments By its name, you can probably tell that malware is bad news. But to the less than computer savvy, it