15 Feb Customer Service, Industry News, MeloTel Features The Importance Of Expressing Empathy To Grow Your Brand Image February 15, 2019 By user 0 comments “I’m sorry to hear that.” “Aww, that’s too bad.” “Oh well, tough.” The three phrases listed above simply do not
25 Jan Customer Service, Industry News, MeloTel Features Keeping In Touch Is A Top Way To Market Your Business January 25, 2019 By user 0 comments Reliable. Trustworthy. Dependable. Honest. Take your pick. These words are the ones you most want associated with your brand. Without
23 Jan Customer Service, MeloTel Features How To Inspire Your Phone Agents To Give You Their Best Efforts January 23, 2019 By user 0 comments In our last blog, we revisited the topic of boosting call centre productivity. In today’s blog, we’ll continue to provide
11 Jan Customer Service, Industry News, MeloTel Features How To Step Up Your Customer Service In 2019 January 11, 2019 By user 0 comments With each passing day, competition in the business world seems to get fiercer. When you consider how quickly technology advances,
15 Nov Customer Service, Industry News, MeloTel Features How To Make Customers Switch From Your Competitors To Your Company November 15, 2018 By user 0 comments At Melotel, we have many clients who have made switches from well-known, larger corporations to our smaller, customer-first organization. One
12 Oct Industry News, MeloTel Features Bettering The Phone Agent Experience In Your Call Centre October 12, 2018 By user 0 comments Call centres all over North America employ some of the hardest workers in the continent. As we’ve pointed out in
19 Sep MeloTel News, Social Media Last Chance To Enter MeloTel’s Latest Facebook Contest! September 19, 2018 By user 0 comments “Social media competitions are a very simple and cost effective way to garner more likes, followers, and subscribers,” says Amy
17 Aug Industry News, MeloTel Features, MeloTel News How Your Company Website Can Give Your Brand A Personality August 17, 2018 By user 0 comments It’s not enough to simply have a company website. You can’t just register a domain name and consider your business
26 Jul Customer Service, MeloTel Features 3 Benefits Of Being Easy To Get In Touch With July 26, 2018 By user 0 comments In our last blog, we stressed the importance of providing expeditious customer service. In 2018, it’s what customers expect. When
06 Jul Customer Service, Industry News, MeloTel News 3 More Tips For How To Bolster Production In Your Call Centre July 6, 2018 By user 0 comments In our last blog, we revisited the concept of call centre productivity and offered some tips to call centre managers