01 Nov Customer Service, Industry News, MeloTel Features How To Bolster Your Customer Service For The Holiday Rush November 1, 2018 By user 0 comments Welcome to the first of November! In the business world, today is unofficially regarded as the first day of the
17 Oct Customer Service, Industry News, MeloTel News 3 Important Ways To Treat (Not Trick) Your Customers October 17, 2018 By user 0 comments We are officially two weeks away from Halloween! The annual celebration of costumes, candy and creepy crawlies will soon be
12 Oct Industry News, MeloTel Features Bettering The Phone Agent Experience In Your Call Centre October 12, 2018 By user 0 comments Call centres all over North America employ some of the hardest workers in the continent. As we’ve pointed out in
10 Aug Customer Service, Industry News, MeloTel Features Examining The Power Of The Words “Thank You” August 10, 2018 By user 0 comments Thank you – two little words that most of us probably utter several times a day. They may not seem
26 Jul Customer Service, MeloTel Features 3 Benefits Of Being Easy To Get In Touch With July 26, 2018 By user 0 comments In our last blog, we stressed the importance of providing expeditious customer service. In 2018, it’s what customers expect. When
20 Apr Industry News, MeloTel Features 3 Simple And Effective Ways To Keep In Touch With Your Customers April 20, 2018 By user 0 comments Communication is at the core of every strong relationship. This certainly isn’t the first time we’ve said that and it’s
12 Apr Industry News, MeloTel Features Taking The Necessary Steps To Improve Your Call Centre April 12, 2018 By user 0 comments All call centre business owners and managers want their companies to run like well-oiled machines. However, there are a lot
29 Mar Client Spotlight, Customer Service Happy Easter From MeloTel! March 29, 2018 By user 0 comments We’d like to take this opportunity to wish each and every one of you a fantastic Easter long weekend! As
22 Mar Customer Service, MeloTel Features 3 Steps To Being A Great Call Returner March 22, 2018 By user 0 comments In our last blog, we revisited the ever-important topic of returning phone calls. Your ability to master the art of
14 Mar Customer Service, MeloTel Features Making Or Breaking The Customer Experience Through Hold Time March 14, 2018 By user 0 comments We’ve devoted numerous blogs to the concept of hold time. And, in case, you’re wondering why, please know that hold