04 Sep Industry News, MeloTel Features Reminding You Why It’s Wise To Make The Switch To VoIP September 4, 2018 By user 0 comments Welcome to September everyone! On behalf of the entire MeloTel team, we hope you had an amazing Labour Day long
29 Aug Industry News, MeloTel Features, MeloTel News How To Set Up A Basic Call Centre For Your Company August 29, 2018 By user 0 comments All companies are required to handle business over the phone at some point. However, some businesses field more calls than
28 Aug General Category How Do You Send A Fax Using MeloTel FaxPush? August 28, 2018 By user 0 comments There is a growing belief amongst the majority of industry professionals that fax machines have become obsolete. This isn’t totally
09 Aug Customer Service, MeloTel Features The Extreme Importance Of Expressing Empathy August 9, 2018 By user 0 comments You may have noticed, this week, that our blog is focusing on the theme of professional telephone etiquette. Having already
08 Aug Customer Service, MeloTel Features How To Make Hold Time A Good Time August 8, 2018 By user 0 comments In the over-the-phone customer service game, there is bound to be hold time. It’s inevitable. Anyone who has ever called
07 Aug Customer Service, MeloTel Features Why It’s Important To Smile Before You Dial August 7, 2018 By user 0 comments At MeloTel, we’re big proponents for excellent customer service. Obviously, our team is made up of customers too. It’s highly
31 Jul Client Spotlight, Customer Service, MeloTel News North York Printing Guarantees The Highest-Quality Marketing Material! July 31, 2018 By user 0 comments If you own and operate a business in the Greater Toronto Area, you can guarantee yourself to be in good
25 Jul Customer Service, MeloTel Features Being Available When Your Customers Need You Is Good For Business July 25, 2018 By user 0 comments In our last blog, we discussed the fact that today’s consumer expects immediacy. We used the examples of Netflix and
24 Jul Customer Service, MeloTel Features, MeloTel News The Art Of Making Things Easier For Your Customers July 24, 2018 By user 0 comments Evidently, convenience is everything. When you consider the advances that have been made over the past decade or so, the
06 Jul Customer Service, Industry News, MeloTel News 3 More Tips For How To Bolster Production In Your Call Centre July 6, 2018 By user 0 comments In our last blog, we revisited the concept of call centre productivity and offered some tips to call centre managers