10 Jul Customer Service, MeloTel Features Being Easy To Access Is A Key To Unbeatable Customer Service July 10, 2017 By user 0 comments “So I called up (a service provider) to ask a simple, but important question and I couldn’t get anyone on
23 Jun Industry News, MeloTel Features 4 Phone Etiquette Practices That Showcase Excellent Customer Service June 23, 2017 By user 0 comments When you’re speaking with someone on the phone, you don’t have the advantage of eye contact, hand gestures and facial
16 Jun Industry News, MeloTel Features 4 Simple Steps To Growing Customer Relationships Over The Phone June 16, 2017 By user 0 comments The beauty of speaking to someone face-to-face is that it allows you to communicate without even using words. A smile,
14 Jun Industry News, MeloTel Features 3 Ways You Know It’s Time To Make The Switch To VoIP June 14, 2017 By user 0 comments In our last blog, we clearly pointed out how much saving customers money is a big part of the MeloTel
23 May Customer Service, MeloTel Features 3 Simple Steps To Being An Over-The-Phone Customer Service Master May 23, 2017 By user 0 comments Speaking over the phone is easy, right? After all, the vast majority of us do it every day. There’s nothing
12 May Industry News, MeloTel Features Why Leaving Voicemails Is “The Next Best Thing” May 12, 2017 By user 0 comments Let’s just put it plainly. For optimum customer service, there must be a real-time person to person interaction. Okay, maybe
17 Apr Customer Service, MeloTel Features 5 Steps To Making Your Company More Customer-Focused April 17, 2017 By user 0 comments Last week, we posted a blog detailing the importance of brand storytelling. The blog wasn’t just covering the fact that
10 Apr Industry News, MeloTel Features 5 Important Steps To Properly Placing Customers On Hold April 10, 2017 By user This wouldn’t be our first blog on the concept of placing customers on hold. And the reason we’re returning to
07 Apr Customer Service, Industry News, MeloTel Features 4 Steps To Impressing A First-Time Customer Over The Phone April 7, 2017 By user 0 comments As we reported in our blog, earlier this week, the MeloTel team had a fantastic time at last week’s Better
22 Mar Industry News, MeloTel Features Highlighting The Importance Of Effectively Communicating With Customers March 22, 2017 By user 0 comments Communication is the key. Perhaps, it’s a cliché. Maybe it’s an overused phrase. But to state that it is untrue