17 Oct Customer Service, Industry News Why “We’ve Always Done It This Way” Is Unacceptable October 17, 2019 By user 0 comments The other day, we came across a post on a Twitter account belonging to author, Ian Jukes. It was a
05 Sep Customer Service, Industry News, MeloTel Features How To Be An Excellent Customer Service Provider: Part 1 September 5, 2019 By user 0 comments At MeloTel, we’re extremely proud of our past ten years of success. In that time, we’ve grown from being a
13 May Customer Service, Industry News, MeloTel Features 3 More Signs You Are A Top-Notch Customer Service Provider May 13, 2019 By user 0 comments In our last blog, we revisited the ever-important topic of providing excellent customer service. We pointed out, however, that being
06 Dec Customer Service, Industry News, MeloTel Features How To Manage Your Holiday-Based Increase In Call Volume December 6, 2018 By user 0 comments How are your phone agents handling their current increase in call volume? As we pointed out in our last blog,
31 May Customer Service, Industry News, MeloTel Features How To Provide Top-Of-The-Line Over-The-Phone Customer Experiences May 31, 2018 By user 0 comments At MeloTel, we specialize in providing North American business owners with all of their telecom needs. We’re happy to report
19 Jan Customer Service, MeloTel News You Can Always Count On The MeloTel Team To Be At Your Service! January 19, 2018 By user 0 comments At MeloTel, we have long heralded the importance of having strong team players on your staff. Without individuals who genuinely
26 Jun Industry News, MeloTel Features Never Underestimate The Importance Of Feedback June 26, 2017 By user 0 comments At MeloTel, we talk a lot about the importance of good communication. It’s important to note that the ways in
06 Jan MeloTel News Introducing Chantel Cascanette! January 6, 2017 By user 0 comments Chantel Cascanette is MeloTel’s new Administrative Assistant. Joining the company shortly before the new year, Chantel has already added to
02 Sep Customer Service, MeloTel Features 5 More Ways To Ensure Your Customer Service Is Highly Regarded September 2, 2016 By user 0 comments In our last blog, we revisited the ever-important topic of providing excellent customer service and listed a number of practices
26 Jul Customer Service, MeloTel Features 5 Steps To Being A Superlative Call Centre Manager July 26, 2016 By user 0 comments Being a top-of-the-line call centre manager is no easy feat. You generally have a lot of employees to supervise, train