07 May Customer Service, Industry News, MeloTel Features Why Adding The Personal Touch Matters So Much May 7, 2019 By user 0 comments At MeloTel, it’s important to us that we grow the relationships we have with our clients. We know that simply
26 Apr Industry News, MeloTel Features 3 More Reasons To Let Your Employees Work From Remote Locations April 26, 2019 By user 0 comments In our last blog, we listed a number of benefits of having out-of-office workers. Improving employee retention, increasing their productivity
25 Apr Industry News, MeloTel Features What Are The Benefits To Having Out-Of-Office Workers? April 25, 2019 By user 0 comments In the year 2019, the concept of the company office has changed dramatically. Today, an “office” is literally any location
24 Apr Customer Service, Industry News, MeloTel Features How To Keep Customers From Hanging Up On You April 24, 2019 By user 0 comments If you’ve ever worked in a call centre, there is one particular sound that you probably got very used to
16 Apr Customer Service, Industry News, MeloTel Features 4 Steps To Disconnecting A Call With A Customer The Right Way April 16, 2019 By user 0 comments Okay bye. See you later. I’m outta here, peace! Now that we’ve clearly stipulated some of the inappropriate ways for
28 Mar Customer Service, Industry News, MeloTel Features Standing Out As A Top Provider Of Customer Service March 28, 2019 By user 0 comments If you own or run a call centre and work with a sizeable number of phone agents, today’s blog is
20 Mar MeloTel Features, MeloTel News Check Out Our DaFeeder Preview Dialer Video! March 20, 2019 By user 0 comments In our last blog, we discussed a brand new video that our Founder and CEO, John Meloche posted to YouTube
19 Feb Customer Service, Industry News, MeloTel Features How To Keep Customers From Hanging Up When They’re On Hold February 19, 2019 By user 0 comments They say that “silence is deafening”. The ironic turn of phrase suggests that, in some cases, a lot can be
15 Feb Customer Service, Industry News, MeloTel Features The Importance Of Expressing Empathy To Grow Your Brand Image February 15, 2019 By user 0 comments “I’m sorry to hear that.” “Aww, that’s too bad.” “Oh well, tough.” The three phrases listed above simply do not
13 Dec Customer Service, Industry News, MeloTel Features Staying On Top Of Customer Service Throughout The Holidays December 13, 2018 By user 0 comments Over the course of the past several years, the MeloTel Blog has devoted many an entry to the concept of