23 Apr Customer Service, Industry News, MeloTel Features Is It Still Necessary To Leave Voicemails? April 23, 2019 By user 0 comments Ask the average millennial if he/she still leaves or checks voicemail messages and you’ll probably receive the following response: “What’s
16 Mar Customer Service, MeloTel Features Turning Your Call Centre Into A Top Customer Service Provider March 16, 2018 By user 0 comments A company’s reputation is most often formed by the ways it makes its customers feel. If people genuinely enjoy their
05 Mar Client Spotlight, MeloTel Features Listen To Our Blogs With The New Audio Transcription Player! March 5, 2018 By user 0 comments Are you listening to a MeloTel blog for the first time? If so, we sincerely hope you enjoy the experience.
02 Mar Customer Service, MeloTel Features Using The Telephone To Provide The Best Customer Experiences Possible March 2, 2018 By user 0 comments No matter how advanced modern technology has become, there’s still no beating the good old telephone when it comes to
14 Aug MeloTel Features, MeloTel News The Never-Ending Importance Of Checking Your Voicemails August 14, 2017 By user 0 comments “I don’t even check my voicemails anymore. What’s the point? I usually just get text messages or emails anyway.” This
23 Jun Industry News, MeloTel Features 4 Phone Etiquette Practices That Showcase Excellent Customer Service June 23, 2017 By user 0 comments When you’re speaking with someone on the phone, you don’t have the advantage of eye contact, hand gestures and facial
24 Feb Industry News, MeloTel Features 4 Ways To Ensure Your Phone Agents Are Performing At Their Best February 24, 2017 By user 0 comments Your call centre employees have hard jobs. Each day, they’re required to get on the phones and make cold calls
03 Oct Customer Service, Industry News, MeloTel Features 5 Signs You Have A Professional Phone Etiquette Down Pat October 3, 2016 By user 0 comments How important is it for you to have a strong business etiquette over the phone? Well, if you run a
04 Jul Customer Service, MeloTel Features 5 Elements Of A Perfect Customer Service Attitude July 4, 2016 By user 0 comments Providing customers with excellent customer service is a lot more than simply throwing out catch phrases such as “thank you”
06 May Industry News, MeloTel Features The Importance Of Writing Friendly And Professional Emails May 6, 2016 By user 0 comments In our last blog, we examined the importance of establishing friendly and professional voice greetings over the phone. Whether your