18 Jun Customer Service, Industry News, MeloTel Features Happy Phone Agents Make The Best Customer Service Providers June 18, 2019 By user 0 comments Are you still feeling the joy that sparked from the Toronto Raptors winning their first-ever NBA Championship last Thursday? If
04 Jun Customer Service, Industry News, MeloTel Features Why It’s Smart To Use Your Smartphone To Conduct Business June 4, 2019 By user 0 comments We all use smartphones every day. And we all use the word “smartphone” so often that we almost forget we
31 May Industry News, MeloTel Features How The Raptors Can Help Improve Your Call Centre May 31, 2019 By user 0 comments Was there anyone in North America not watching Game 1 of the NBA Finals last night? You don’t need to
24 May Industry News, MeloTel Features The Art Of Providing Feedback Without Hurting Feelings May 24, 2019 By user 0 comments In our last blog, we revisited the ever-important topic of feedback and reviewed some ways that call centre managers can
23 May Industry News, MeloTel Features How To Create A Culture Of Positive Feedback In Your Call Centre May 23, 2019 By user 0 comments For many call centre managers, providing feedback to their phone agents is considered one of the hardest parts of the
22 May Customer Service, Industry News, MeloTel Features, MeloTel News 3 Reasons To Make The Switch To A VoIP Phone Service May 22, 2019 By user 0 comments Are you still using a landline? Are you still paying for long distance charges? Are you still incurring large phone
21 May Industry News, MeloTel Features, MeloTel News What Are The Top Benefits Of Cloud-Hosted Telephony? May 21, 2019 By user 0 comments The internet has become the world’s number one method of communication. So why not use the internet – instead of
10 May Customer Service, Industry News, MeloTel Features 3 Signs You Are A Top-Notch Customer Service Provider May 10, 2019 By user 0 comments All companies should provide excellent customer service. Ask any business owner and he/she will likely tell you that his/her business
25 Apr Industry News, MeloTel Features What Are The Benefits To Having Out-Of-Office Workers? April 25, 2019 By user 0 comments In the year 2019, the concept of the company office has changed dramatically. Today, an “office” is literally any location
11 Apr Customer Service, Industry News, MeloTel Features 3 Keys To Running A Call Centre With Happy Phone Agents April 11, 2019 By user 0 comments Let’s be honest. A phone agent’s day consists of monotonous work. In many cases, call centre workers take more than