Industry News
Call Forwarding Makes Your Company A Better Customer Service Provider
You can’t always be available to your customers. Or can you? While no one expects you to answer your phone 24/7, you certainly want to give your customers the feeling you can be depended on. That means answering your phone quickly and regularly.
But, it is 2020, after all. You can’t...
Why VoIP Wins The Battle Against Landlines
We’re willing to bet you’re quite used to using landline phones. They’ve been in existence our whole lives. But truth be told, they’re not as popular as they once were. After all, everyone uses smartphones these days, whether they’re at home or out on the town. So, as a business...
Quality Feedback Is All In The Phrasing
It’s not what you say, it’s how you say it. How often have we heard that statement? It’s true what they say though. There are many ways to communicate the same message. And not all of them are effective.
If you have a friend who you rarely hear from, there are...
How ChatBots Are Revolutionizing Customer Service
You may have noticed a new trend in online customer service lately. Have you recently visited any company websites just to be greeted by little messages offering you assistance? Believe it or not, more often than not, that message isn’t generated by an actual person. It’s a ChatBot! And we’re...
Taking Your Business To The Next Level With Text Messaging
How often do you send text messages? We’re guessing that you do so regularly enough that you couldn’t possibly count how many texts you send in a day. We all send text messages. We all receive text messages. So doesn’t it stand to reason that texting makes for a great...
You’re More Likely To Have Your Call Answered If It’s “Local”
First things first. We’d just like to point out that our hometown Toronto Raptors are looking pretty good as we begin the NBA Playoffs! Our beloved defending champions seem to be in the midst of sweeping the Brooklyn Nets in the first round. Please excuse us if we’re getting a...
Updating Your Website To Boost Back To School Sales
It’s hard to believe that back to school season is already upon us. In just a couple of weeks, students all over Canada will be returning back to their classrooms. Or will they? With the coronavirus pandemic still a major problem, many parents are opting for their children to learn...
Letting You In On A Few Not-So-Secret Blogging Secrets
You might have noticed that we like blogging. If we’re being honest, the MeloTel team sees itself as having been ahead of the curve when it comes to the whole blogging thing. When our company was founded more than 11 years ago, we ensured that a blog section could be...
How Call Forwarding Can Practically Save Your Business
“She’s not available right now.”
“I’m sorry. He isn’t in the office yet. Can I take a message?”
“I apologize. I can’t locate him at the moment.”
The above phrases may appear to be popular responses to requests to speak to a business owner. And, by “popular”, we only mean that they seem...
What Factors Make VoIP A Clear Upgrade From Landlines?
Do you still use a VCR to watch movies? We’re guessing your answer is a clear “of course not” coupled with a chuckle or two. We’re also willing to wager a bet that you don’t even use a DVD or Blu-ray player anymore. With video on demand platforms like Netflix,...