02 Aug Customer Service, Industry News, MeloTel Features Avoiding Awkwardness: Ending Calls The Professional Way August 2, 2019 By user 0 comments We’ve all been on the phone with talkative customers. And, as we mentioned in our last blog, we love them!
14 Mar Customer Service, Industry News, MeloTel Features How Regular Feedback Sessions Can Boost Call Centre Productivity March 14, 2023 By user In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer
21 Feb Industry News, MeloTel Features Empowering Call Centre Agents With Better Ways To Generate Leads February 21, 2023 By user Call centre operators often struggle to generate leads. This can be a frustrating experience for both managers and agents alike.
02 Feb Customer Service, MeloTel Features, MeloTel News Feedback Plays A Crucial Role In Your Call Centre’s Success February 2, 2023 By user Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the
03 May Customer Service, Industry News, MeloTel Features How To Provide Call Centre Feedback To Your Remote Phone Agents May 3, 2021 By user Has the pandemic forced your call centre employees to make and take phone calls from home? If so, you’re certainly
20 Aug Industry News, MeloTel Features, MeloTel News You’re More Likely To Have Your Call Answered If It’s “Local” August 20, 2020 By user 0 comments First things first. We’d just like to point out that our hometown Toronto Raptors are looking pretty good as we
24 Jan MeloTel News The Importance Of Fundraising – Last Call To Donate! January 24, 2020 By user 0 comments There are only two days left until MeloTel’s Founder and CEO, John Meloche turns the big 4-0! All week long,
27 Nov Customer Service, Industry News, MeloTel Features How To Inject Holiday Cheer Into Your Call Centre Environment November 27, 2019 By user 0 comments With less than a month to go until Christmas, it’s undeniable that the holiday spirit is in the air. Now,
07 Nov Customer Service, Industry News, MeloTel Features Why Live Call Monitoring Is Such A Business Booster November 7, 2019 By user 0 comments Once upon a time, call centre managers were forced to wait until the calls of their phone agents were complete
25 Oct Customer Service, Industry News, MeloTel Features Revisiting The Importance Of Quality Feedback In Call Centres October 25, 2019 By user 0 comments As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both