22 Feb Customer Service, Industry News, MeloTel Features Utilizing Top Training Techniques To Bolster Your Call Centre February 22, 2019 By user 0 comments In our last blog, we revisited the topic of call centre training and offered a few helpful tips on how
21 Feb Customer Service, Industry News, MeloTel Features 3 Tips For Training Your New Call Centre Employees February 21, 2019 By user 0 comments As we often say, call centre work is hard work. This is why, if we’re being honest, most call centre
31 Aug Industry News, MeloTel Features How Conference Calls Are Great Ways To Bring Business To The Table August 31, 2023 By user We live in a world where the digital realm has become the epicentre of professional interactions. Within that realm, conference
15 Aug Customer Service, MeloTel Features Call Recordings Can Be A Call Centre’s Saving Grace August 15, 2023 By user Do you own and/or operate a ball centre business? If so, you’re surely aware of the extreme importance of providing
14 Mar Customer Service, Industry News, MeloTel Features How Regular Feedback Sessions Can Boost Call Centre Productivity March 14, 2023 By user In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer
21 Feb Industry News, MeloTel Features Empowering Call Centre Agents With Better Ways To Generate Leads February 21, 2023 By user Call centre operators often struggle to generate leads. This can be a frustrating experience for both managers and agents alike.
02 Feb Customer Service, MeloTel Features, MeloTel News Feedback Plays A Crucial Role In Your Call Centre’s Success February 2, 2023 By user Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the
19 Feb Industry News, MeloTel Features, MeloTel News What Are The Best Ways To Boost Productivity In Your Call Centre? February 19, 2020 By user 0 comments All call centre managers have the intimidating task of getting their entire staffs to have productive days – day in
13 Nov Customer Service, Industry News, MeloTel Features How To Improve The Lives Of Your Call Centre Employees November 13, 2019 By user 0 comments As we’ve pointed out in many past blogs, call centre workers have tough jobs. Most are on the phone for
07 Nov Customer Service, Industry News, MeloTel Features Why Live Call Monitoring Is Such A Business Booster November 7, 2019 By user 0 comments Once upon a time, call centre managers were forced to wait until the calls of their phone agents were complete