Earlier this month, we posted a blog that listed some choice phrases that all customer service phone agents should use. You see, Melo Technology isn’t just a provider of top-tier cloud-hosted Commercial Phone Services. We’re also a team made up of very experienced and accomplished customer service providers. If we may say so ourselves, we know a thing or two about how to adequately address customer needs and provide stellar experiences over the phone.
So, let’s continue our series of phrases that all customer phone agents should use, shall we? Here are three more:
1. “I’m glad you brought this to our attention.”
It’s important to view customer complaints as opportunities. No matter how incredible your customer service regimen may be, there is bound to be a time or two when a customer is displeased. By thanking your callers for being open about their concerns, you set the tone for strong problem-solving scenarios. It’s important to calm down irate customers while also focusing on rectifying their issues.
In addition, this particular phrase shows appreciation for the customer’s feedback or concern. It acknowledges the customer’s effort to reach out and signals that his/her input is valued. As well, this phrase sets a positive tone for the conversation. It shows that you are both attentive and willing to respond to his/her needs.
2. “I sincerely apologize for any inconvenience this has caused you.”
This should be a no-brainer, shouldn’t it? Never feel like you should be above offering an apology. Mistakes happen. Even when they’re not your fault or the fault of the company’s, it’s wise to offer an apology. This is because your customer has been inconvenienced in some way. That is what the apology is for. It’s a form of empathy that recognizes that your caller is going through a troublesome situation.
By using this phrase, you also demonstrate your accountability. Perhaps a mistake was made by the company. Your apology shows that you regret any hardships endured by your caller. As well, it helps to defuse tension and shows that you are committed to making things right.
3. “Thank you for choosing us. We appreciate your business.”
Just as important as offering apologies is offering appreciation. By thanking your customers for calling your company, you show gratitude for the support. Remember that your callers could have called many other businesses. Selecting yours gives your brand an opportunity to grow. Never take that for granted. When you offer your thanks, you work to build long-term customer loyalty. As well, it leaves positive impressions and encourages your callers to continue doing business with you in the future.
Don’t be afraid to ask your customers for reviews or testimonials as well. If you’ve made your callers happy, they will be likely to want to spread the good word about your brand. As you surely know, word of mouth promotion goes a long way in helping companies to grow!
Are you ready to make the switch to Melo Technology? Our cloud-hosted Commercial Phone Services can’t be beat! To learn all about them, please don’t hesitate to call us at 1-888-MELOTEL or fill out the form on our Contact page!
