Why Working While On Vacation Can Be A Blast!

The summer season officially got underway yesterday! For most people, summer is synonymous with vacations. However, for business owners, summer vacations aren’t always possible. Or are they? There are many compelling reasons why working while on vacation can actually enhance your experience. Let’s explore them! You can maintain productivity and momentum. For...

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How Regular Feedback Sessions Can Boost Call Centre Productivity

In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer service and ensuring customer satisfaction. However, call centre agents face a myriad of challenges every day. They include everything from handling angry customers to navigating complex systems and procedures. As a...

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