Tag Archives: customers
26
Jul
Which Customer Service Tasks Are Best Handled Over The Phone?
-
By
Dan Faraldo
There has never been a time when customer service didn’t matter. However, it can be argued that, in 2024, excellent customer service matters more than ever! Think about it. With so many ways to communicate with a company, consumers know that they have countless options at their fingertips. They can...
12
Jul
The Do’s And Don’ts Of Putting Customers On Hold
-
By
No matter your type of business, you are bound to perform some of your work over the phone. Yes, there are numerous ways to communicate with your clients, customers, colleagues and co-workers. However, it can be argued that none are quite as effective as the traditional phone call. During your...
18
Apr
3 More Phrases That All Customer Service Phone Agents Should Use
-
By
Earlier this month, we posted a blog that listed some choice phrases that all customer service phone agents should use. You see, Melo Technology isn’t just a provider of top-tier cloud-hosted Commercial Phone Services. We’re also a team made up of very experienced and accomplished customer service providers. If we...
05
Apr
3 Phrases That All Customer Service Phone Agents Should Use
-
By
Arguably, customer service phone agents have some of the hardest jobs in existence. They spend several hours of their days on the phone with people who are often complete strangers. Among their top objectives is to be cordial, respectful, friendly and informative. This isn’t always easy. Especially when on the...
12
Mar
What Are The Top Reasons Customers Change Service Providers?
-
By
We all hate poor customer service. Literally no one is interested in calling up a company for help and receiving confusing answers to questions or worse, no help at all. Of course, it doesn’t help matters much if the service provider doesn’t deliver on what it promised. Such experiences will...
27
Jul
The Importance Of Making Personal Connections With Your Social Media Followers
-
By
user
Just about everyone is on social media. The Facebooks, Instagrams and TikToks of the world certainly need no introduction. Suggesting that your business should be utilizing social media to grow its reach really isn’t necessary, is it? However, what is necessary is an understanding of the smartest ways to make...
21
Mar
Exploring The Power Of Rebranding Your Company
-
By
As we excitedly announced last week, the company you’ve grown to know and love as MeloTel will soon be rebranded as MELO. That’s right! We’re in the process of moving to the abbreviated, all capital letters entity named after our brand’s Founder and CEO, John Meloche. After 14 years as...
29
Dec
Happy New Year Wishes From The MeloTel Team
-
By
Welcome to the final MeloTel blog of 2023! Our entire team wanted to take this opportunity to wish everyone a very happy, safe and successful new year. As well, we wanted to offer our very sincere thanks to everyone who has supported our brand throughout 2022.
With the calendar about to...
12
Sep
The Benefits Of A 3D Guided Tour In The Retail Industry
-
By
As we have been proudly promoting, for the past couple of weeks, MeloTel is currently hosting a contest! It is one like no other we’ve ever launched before. We are giving away FIVE 3D Virtual Tour Package Giveaways! The grand prize is worth no less than $1,899 and includes a...
18
Jul
Want To Make Some BIG BUCKS By Simply Referring MeloTel To A Friend?
-
By
Since MeloTel’s inception, our team has prided itself on being part of a people-first company. We put providing unbeatable customer service at the forefront of our business practices. In addition to being a one-stop shop for all of a company’s telecom and marketing needs, we are customer relationship developers. At...