Tag Archives: customer satisfaction
08
Nov
Ringing Up Customer Satisfaction With Excellent Customer Service
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By
Dan Faraldo
No matter your industry, you’re undoubtedly about to experience a pretty busy time of year. During the holiday shopping season, people from all walks of life are out and about searching for the perfect holiday gifts. This means that they are also calling up companies with greater frequency. Does your...
22
Sep
How Utilizing Hold Music Swings Success The Way Of Your Company
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By
user
Dead silence during a telephone call is a bad look. Simply put, it often gives callers the impressions that their calls have been disconnected. Your business phone line should never give off such an impression. You shouldn't just avoid dead silence. You should take opportunities to impress and even entertain...
15
Aug
Call Recordings Can Be A Call Centre’s Saving Grace
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By
Do you own and/or operate a ball centre business? If so, you’re surely aware of the extreme importance of providing your phone agents with feedback. In the quest for providing superior customer service, it is imperative that your team members are regularly given tips on how to be people pleasers....
03
Aug
Why Real People And Genuine Care Make All The Difference In Business
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By
At MELO Technology, we’re not just tech experts. As well, we’re not just a team of content creators and graphic artists. We’re real people who genuinely care about our customers. We invite you to experience our exceptional support and personalized interactions every step of the way!
Today’s world is dominated by...
09
May
Mastering The Art Of Excellent Customer Service Over The Phone
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By
All successful business owners are aware of an undeniable truth. You cannot run a reputable business without providing excellent customer service. Its importance simply cannot be overstated. Customers from all walks of life expect seamless experiences, whether they are shopping online or interacting with your business over the phone.
Phone calls,...
20
Apr
The Need For Speed: The Benefits Of Quickly Responding To Messages From Customers
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By
All entrepreneurs know that their customers are the lifeblood of their businesses. This is what makes excellent customer service so integral. One key aspect of providing great customer service is responding to messages as quickly as possible. What are the benefits that come with speedy responses?
Increased customer satisfaction.
Customers want to...
23
Mar
Customer-Centricity: The Importance Of Meeting The Changing Needs Of Customers
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By
We all live in a fast-paced business world. As a result, meeting the constantly changing needs of customers is critical for the success of any company. Customers are the lifeblood of any business. Their satisfaction is key to retaining their loyalty and gaining new customers. With the rapid advancement of...
16
Mar
How Entrepreneurs Can Utilize Their Smartphones To Boost Business Productivity
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By
Smartphones have revolutionized the ways we work and do business. With the advancement of technology, smartphones have become indispensable tools for entrepreneurs and business owners. They’re known to help manage businesses efficiently and keep connected with customers and employees. In what ways can business owners utilize their smartphones to boost...
14
Mar
How Regular Feedback Sessions Can Boost Call Centre Productivity
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By
In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer service and ensuring customer satisfaction. However, call centre agents face a myriad of challenges every day. They include everything from handling angry customers to navigating complex systems and procedures.
As a...
28
Feb
How Excellent Customer Service Leads To Referrals For Your Company
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By
Excellent customer service is not just about ensuring that your customers are satisfied with their experiences. It’s also about creating loyal customers who will refer your company to others. Referrals are one of the most powerful ways to grow your business. That’s because they come from people who have had...