call centre Archives - Melo Technology: Affordable & Reliable IT Solutions for Small Businesses in Canada

31 Jan

Industry News, MeloTel Features, MeloTel News

How Your Over-The-Phone Customer Service Can Brighten Someone’s Day

January 28, 2025
By Dan Faraldo

When was the last time you hung up from a customer service call feeling genuinely happy? For many people, great customer service experiences aren’t just about solving problems. They’re about how the interactions make them feel. Excellent over-the-phone customer service has the unique power to turn someone’s stressful...

16 Oct

Customer Service, Industry News, MeloTel Features

3 Big Benefits Of Going Paperless At Your Place Of Business

October 16, 2024
By Dan Faraldo

We’re approximately two and a half months away from the year 2025! By now, it should go without saying that we are living in a pretty digital world. Just how much paper are you using at your place of business? In days of past, we printed just about everything that...

12 Sep

Customer Service, Industry News, MeloTel Features

How To Avoid The Top Mistakes Made By Call Centre Phone Agents

September 13, 2024
By Dan Faraldo

We’re all human beings. So, at some point, we’re going to lose control of our emotions. As a call centre representative, you’ve likely encountered your fair share of callers who aren’t exactly playing it cool. As a result, you’ve probably lost your cool a couple of times. It’s to be...

09 Aug

Customer Service, Industry News, MeloTel Features

4 Top Telemarketing Tips That Help To Generate Sales

August 8, 2024
By Dan Faraldo

Telemarketers do not have easy jobs. For many of them, speaking on the phone to hundreds of people per day is a regular part of their lives. It can be exhausting. This is especially true for phone reps that are required to make sales on each of their calls. Quite...

24 Jul

Customer Service, MeloTel Features

Best Practices For Call Centre Agents To Turn Leads Into Customers

July 24, 2024
By Dan Faraldo

If you operate a call centre business, you’re more than well aware of the importance of top-notch customer service. Arguably, there is no more impactful scenario than the phone conversation when it comes to making a good impression. Here’s what we mean. You cannot rely on facial expressions, hand gestures...

15 Aug

Customer Service, MeloTel Features

Call Recordings Can Be A Call Centre’s Saving Grace

August 15, 2023
By user

Do you own and/or operate a ball centre business? If so, you’re surely aware of the extreme importance of providing your phone agents with feedback. In the quest for providing superior customer service, it is imperative that your team members are regularly given tips on how to be people pleasers....

14 Mar

Customer Service, Industry News, MeloTel Features

How Regular Feedback Sessions Can Boost Call Centre Productivity

March 14, 2023
By user

In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer service and ensuring customer satisfaction. However, call centre agents face a myriad of challenges every day. They include everything from handling angry customers to navigating complex systems and procedures. As a...

21 Feb

Industry News, MeloTel Features

Empowering Call Centre Agents With Better Ways To Generate Leads

February 21, 2023
By user

Call centre operators often struggle to generate leads. This can be a frustrating experience for both managers and agents alike. However, with the right tools and training, call centre agents can become more effective at generating leads, resulting in increased sales and revenue for the business. How can call centre operators...

03 Jan

MeloTel Features, MeloTel News, Social Media

How MeloTel Can Help You Get The New Year Off To A Good Start

January 3, 2023
By user

Welcome to 2023! On behalf of the entire MeloTel team, we wish you all a very happy new year! We hope that this year will be your most successful year to date. Of course, our team hopes that we can be a big part of your company’s success in 2023....

15 Dec

General Category

How MeloTel Can Help You To Have Happy Holidays

December 15, 2022
By user

Wow! Can you believe that the holidays are practically here? Hanukkah gets going this Sunday. Christmas Day is in ten days! Kwanzaa kicks off on Boxing Day. There is so much to celebrate! As a business owner, you’re likely looking forward to some much-needed time off to enjoy the holiday...

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Tag Archives: call centre

3 Big Benefits Of Going Paperless At Your Place Of Business

How To Avoid The Top Mistakes Made By Call Centre Phone Agents

4 Top Telemarketing Tips That Help To Generate Sales

Best Practices For Call Centre Agents To Turn Leads Into Customers

Call Recordings Can Be A Call Centre’s Saving Grace

How Regular Feedback Sessions Can Boost Call Centre Productivity

Empowering Call Centre Agents With Better Ways To Generate Leads

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