Tag Archives: call centre
31
Jan
How Your Over-The-Phone Customer Service Can Brighten Someone’s Day
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By
Dan Faraldo
When was the last time you hung up from a customer service call feeling genuinely happy? For many people, great customer service experiences aren’t just about solving problems. They’re about how the interactions make them feel. Excellent over-the-phone customer service has the unique power to turn someone’s stressful day around....
16
Oct
3 Big Benefits Of Going Paperless At Your Place Of Business
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By
We’re approximately two and a half months away from the year 2025! By now, it should go without saying that we are living in a pretty digital world. Just how much paper are you using at your place of business? In days of past, we printed just about everything that...
12
Sep
How To Avoid The Top Mistakes Made By Call Centre Phone Agents
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By
We’re all human beings. So, at some point, we’re going to lose control of our emotions. As a call centre representative, you’ve likely encountered your fair share of callers who aren’t exactly playing it cool. As a result, you’ve probably lost your cool a couple of times. It’s to be...
09
Aug
4 Top Telemarketing Tips That Help To Generate Sales
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By
Telemarketers do not have easy jobs. For many of them, speaking on the phone to hundreds of people per day is a regular part of their lives. It can be exhausting. This is especially true for phone reps that are required to make sales on each of their calls. Quite...
24
Jul
Best Practices For Call Centre Agents To Turn Leads Into Customers
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By
If you operate a call centre business, you’re more than well aware of the importance of top-notch customer service. Arguably, there is no more impactful scenario than the phone conversation when it comes to making a good impression. Here’s what we mean. You cannot rely on facial expressions, hand gestures...
15
Aug
Call Recordings Can Be A Call Centre’s Saving Grace
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By
user
Do you own and/or operate a ball centre business? If so, you’re surely aware of the extreme importance of providing your phone agents with feedback. In the quest for providing superior customer service, it is imperative that your team members are regularly given tips on how to be people pleasers....
14
Mar
How Regular Feedback Sessions Can Boost Call Centre Productivity
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By
In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer service and ensuring customer satisfaction. However, call centre agents face a myriad of challenges every day. They include everything from handling angry customers to navigating complex systems and procedures.
As a...
21
Feb
Empowering Call Centre Agents With Better Ways To Generate Leads
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By
Call centre operators often struggle to generate leads. This can be a frustrating experience for both managers and agents alike. However, with the right tools and training, call centre agents can become more effective at generating leads, resulting in increased sales and revenue for the business.
How can call centre operators...
03
Jan
How MeloTel Can Help You Get The New Year Off To A Good Start
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By
Welcome to 2023! On behalf of the entire MeloTel team, we wish you all a very happy new year! We hope that this year will be your most successful year to date. Of course, our team hopes that we can be a big part of your company’s success in 2023....
15
Dec
How MeloTel Can Help You To Have Happy Holidays
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By
Wow! Can you believe that the holidays are practically here? Hanukkah gets going this Sunday. Christmas Day is in ten days! Kwanzaa kicks off on Boxing Day. There is so much to celebrate! As a business owner, you’re likely looking forward to some much-needed time off to enjoy the holiday...