Tag Archives: active listening
14
Mar
More Do’s And Don’ts Of Over-The-Phone Customer Service
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By
Dan Faraldo
It’s no secret that the Melo Technology team is a big proponent for providing top-notch customer service. We have long heralded the need to put customers first. In our last blog, we went over some important do’s and don’ts of providing over-the-phone customer service. They included answering the phone promptly,...
09
Aug
4 Top Telemarketing Tips That Help To Generate Sales
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By
Telemarketers do not have easy jobs. For many of them, speaking on the phone to hundreds of people per day is a regular part of their lives. It can be exhausting. This is especially true for phone reps that are required to make sales on each of their calls. Quite...
24
Jul
Best Practices For Call Centre Agents To Turn Leads Into Customers
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By
If you operate a call centre business, you’re more than well aware of the importance of top-notch customer service. Arguably, there is no more impactful scenario than the phone conversation when it comes to making a good impression. Here’s what we mean. You cannot rely on facial expressions, hand gestures...
26
Mar
5 Must-Do’s For Every Customer Service Phone Agent
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By
Before becoming members of the Melo Technology team, many of us previously worked in jobs that involved over-the-phone customer service. That’s what makes us so proficient in customer care. We know the difficulties that can be experienced when having discussions with people you’ve never met and can’t see in person....
29
Jun
Becoming A Master Of Excellent Customer Service Over The Phone
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By
user
Did you know that a smile can be heard? If you’re smiling while on the phone, it can help your tone of voice to be a lot more pleasant. This is just one of the tiny tricks that help phone agents provide excellent customer service. Remember that the telephone remains...
23
May
Phone Phenomena: Mastering The Art Of Customer Service Over The Phone
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By
When it comes to customer service, phone interactions play crucial roles in building strong relationships and leaving lasting impressions. Phone agents are the voice of your company. They represent your brand and provide assistance to customers exclusively over the phone. To help your phone agents excel in their roles, it’s...
10
Jan
3 Signs That You’re A Champion Communicator
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By
In our last blog, we highlighted the importance of remaining in communication with your colleagues, co-workers and clients while you’re on vacation. As a business owner, you don’t have a much of a choice. Yes, you are definitely entitled to some much-needed time away from the office in order to...