10 Oct Customer Service, Industry News, MeloTel Features How Running A Call Centre Can Improve Your Company’s Reputation October 10, 2019 By user 0 comments No matter what type of business you run, providing customers with excellent customer service is an absolute must. Regardless of
06 Aug MeloTel Features, MeloTel News MeloTel Can Be Your Call Centre’s Best Friend August 6, 2019 By user 0 comments At MeloTel, we pride ourselves on being Canada’s Hosted Company. That means we’re more than just your average phone company.
31 Jul Industry News, MeloTel Features, MeloTel News 3 Keys To Getting The Most Out Of Your Call Centre Employees July 31, 2019 By user 0 comments In our last blog, we revisited the ever-important concept of increasing productivity in your call centre. If you notice, our
30 Jul Industry News, MeloTel Features, MeloTel News How To Increase Productivity In Your Call Centre July 30, 2019 By user 0 comments All call centre business owners are very well aware of the importance of numbers. Sales numbers, the number of calls
19 Jun Customer Service, Industry News, MeloTel Features Taking A Look At Some Call Centre Do’s And Don’ts June 19, 2019 By user 0 comments In our last blog, we revisited the ever-important topic of having high employee morale in your call centre in order
31 May Industry News, MeloTel Features How The Raptors Can Help Improve Your Call Centre May 31, 2019 By user 0 comments Was there anyone in North America not watching Game 1 of the NBA Finals last night? You don’t need to
23 May Industry News, MeloTel Features How To Create A Culture Of Positive Feedback In Your Call Centre May 23, 2019 By user 0 comments For many call centre managers, providing feedback to their phone agents is considered one of the hardest parts of the
11 Apr Customer Service, Industry News, MeloTel Features 3 Keys To Running A Call Centre With Happy Phone Agents April 11, 2019 By user 0 comments Let’s be honest. A phone agent’s day consists of monotonous work. In many cases, call centre workers take more than
27 Mar Customer Service, Industry News, MeloTel Features How To Perform The Perfect Customer Service Phone Call March 27, 2019 By user 0 comments Talking on the phone is easy, right? You say “hello” at the beginning of the call and “goodbye” at the
15 Mar Customer Service, Industry News, MeloTel Features Why Feedback Is So Essential In Call Centre Environments March 15, 2019 By user 0 comments Call centre environments are those that have large numbers of employees who are given the same tasks on a daily