25 May Customer Service, MeloTel News How Important Are Customer Testimonials To A Business? May 25, 2017 By user 0 comments In today’s world – one where online customer reviews are commonplace – it can be argued that customer testimonials are
24 Feb Industry News, MeloTel Features 4 Ways To Ensure Your Phone Agents Are Performing At Their Best February 24, 2017 By user 0 comments Your call centre employees have hard jobs. Each day, they’re required to get on the phones and make cold calls
15 Feb Customer Service, Industry News, MeloTel Features The Importance Of Making Your Phone Agents Smile February 15, 2017 By user 0 comments Smiling. It’s a pretty simply concept. We’re all used to it. It’s nothing special, right? Well, just ask any photographer
02 Dec Customer Service, Industry News, MeloTel Features 4 Ways To Get On Your Customers’ “Naughty” Lists December 2, 2016 By user 0 comments In our last blog, we listed some simple ways to ensure that your customer service practices over the course of
30 Nov Customer Service, Industry News, MeloTel Features 4 Ways To Get On Your Customers’ “Nice” Lists November 30, 2016 By user 0 comments Well, we all know what Santa Claus is up to these days. He’s been checking his “naughty” and “nice” lists
07 Nov Customer Service, MeloTel Features The Importance Of Improving Customer Service For The Holidays November 7, 2016 By user 0 comments If there’s any time of year when customer service really needs to be stepped up, it’s this one. With the
24 Oct Customer Service, MeloTel Features 5 Customer Service Practices That Scare Customers Away October 24, 2016 By user 0 comments Halloween is just a week away! And people all over North America are gearing up to scare their neighbours and
06 Sep Customer Service, MeloTel Features How Important Is Customer Service To Your Brand? September 6, 2016 By user 0 comments Let’s just cut to the chase here. The question posed by the title of today’s blog is a trick question.
02 Aug Industry News, MeloTel Features The Importance Of Providing Immediate Customer Service August 2, 2016 By user 0 comments It’s pretty fair to say that over the past decade or so, the world of customer service has changed dramatically.
19 Jul Customer Service, MeloTel Features 6 Telephone Customer Service No-No’s July 19, 2016 By user 0 comments No one ever said that working on the phone was easy. Well, maybe some people have…but they’d be lying to