29 Nov Customer Service, Industry News 3 Ways To Step Up Your Holiday Customer Service Game November 29, 2018 By user 0 comments Make no mistake about it. During the always-busy holiday shopping season, consumers put a lot of stock in their customer
31 May Customer Service, Industry News, MeloTel Features How To Provide Top-Of-The-Line Over-The-Phone Customer Experiences May 31, 2018 By user 0 comments At MeloTel, we specialize in providing North American business owners with all of their telecom needs. We’re happy to report
18 May Customer Service, Industry News, MeloTel Features What Are The Right And Wrong Ways To Place Callers On Hold? May 18, 2018 By user 0 comments No business owner is immune to having to represent his/her company over the phone. Whether it’s for booking appointments, making
23 Mar Industry News, MeloTel Features Revisiting The Advantages That VoIP Provides Over Landlines March 23, 2018 By user 0 comments When is the last time you heard of someone using a “cell phone”? These days, it’s pretty hard to find
16 Mar Customer Service, MeloTel Features Turning Your Call Centre Into A Top Customer Service Provider March 16, 2018 By user 0 comments A company’s reputation is most often formed by the ways it makes its customers feel. If people genuinely enjoy their
02 Mar Customer Service, MeloTel Features Using The Telephone To Provide The Best Customer Experiences Possible March 2, 2018 By user 0 comments No matter how advanced modern technology has become, there’s still no beating the good old telephone when it comes to
23 Feb Industry News, MeloTel Features How To Avoid High Employee Turnover At Your Call Centre February 23, 2018 By user 0 comments If we’ve said it once, we’ve likely said it a thousand times: a call centre employee has one of the
15 Dec Industry News, MeloTel Features Revisiting The Importance Of Hold Music For Your Callers December 15, 2017 By user 0 comments There’s only ten days until Christmas! Needless to say, it’s a pretty exciting time of year. From everyone, here at
08 Dec Industry News, MeloTel Features Business Owners Deserve Holidays Too! December 8, 2017 By user 0 comments Happy holidays everyone! Yes, we’re still a couple of weeks from the official start of the holidays…but it’s the MeloTel
17 Nov Industry News, MeloTel Features 3 Ways To Step Up Your Customer Service Game For The Holidays November 17, 2017 By user 0 comments With the holiday season now here, it’s important to take your customer service to the next level. That certainly isn’t