02 Nov Customer Service, Industry News, MeloTel Features Continuing To Ensure You Provide Superior Holiday Customer Service November 2, 2018 By user 0 comments In our last blog, we returned to the topic of customer service and highlighted how important it is to provide
12 Oct Industry News, MeloTel Features Bettering The Phone Agent Experience In Your Call Centre October 12, 2018 By user 0 comments Call centres all over North America employ some of the hardest workers in the continent. As we’ve pointed out in
03 Oct Customer Service, Industry News, MeloTel Features 3 Ways To Improve The Performances Of Your Phone Agents October 3, 2018 By user 0 comments In order to manage a staff of high performing phone agents, it’s important for call centre managers to have strong
26 Sep Customer Service, Industry News, MeloTel Features Being Accessible Is A Big Way To Boost Business September 26, 2018 By user 0 comments In our last blog, we stressed the importance of staying in touch with your customers. By doing so, you will
23 Aug Customer Service, Industry News, MeloTel Features 5 Phone Etiquette Tips That Will Improve Your Customer Service August 23, 2018 By user 0 comments At MeloTel, we’re immensely proud of the fact that our cloud-hosted Commercial Phone Services have helped many a North American
16 Aug Customer Service, Industry News, MeloTel Features 4 More Tips For Giving Constructive Feedback To Your Call Centre Reps August 16, 2018 By user 0 comments In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s
15 Aug Customer Service, Industry News, MeloTel News 3 Effective Ways To Provide Feedback To Your Phone Agents August 15, 2018 By user 0 comments As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they
25 Jul Customer Service, MeloTel Features Being Available When Your Customers Need You Is Good For Business July 25, 2018 By user 0 comments In our last blog, we discussed the fact that today’s consumer expects immediacy. We used the examples of Netflix and
17 Jul Industry News, MeloTel Features Getting Over The Anxiety Of Giving Feedback July 17, 2018 By user 0 comments Some of us are too nice for our own good. Have you ever felt like you’ve been taken advantage of
06 Jul Customer Service, Industry News, MeloTel News 3 More Tips For How To Bolster Production In Your Call Centre July 6, 2018 By user 0 comments In our last blog, we revisited the concept of call centre productivity and offered some tips to call centre managers