Customer Service, MeloTel News

Introducing Ibrahim Ali!

The MeloTel team prides itself on providing a valuable combination of telecommunications expertise and unbeatable customer service. When building our team, we placed equal importance on a candidate’s ability to provide quality work and his/her penchant for treating our clients with the utmost respect. We’re elated that Ibrahim Ali represents everything that MeloTel boasts about! He is our team’s Customer Service & Technical Support Specialist.

Ibrahim comes with a wealth of knowledge and experience.

Born to Indian parents in Courtice, Ontario and raised in Brampton, Ibrahim is extremely proficient in the world of technology. A 2020 York University graduate with a degree in IT & Business, he is only too happy to be the go-to guy in his household when it comes to all technology-based requirements.

“I’ve always been a technical guy,” says Ibrahim, “I’m the one the family turns to when anything technology-based is needed. I set up the Internet at home, I set up the TV. I’m also tasked with helping my mom when her phone isn’t working. I’m like, ‘Mom, it’s not charged!’”

Ibrahim takes pride in making customers happy.

Ibrahim extended his academic career via post-graduate studies in financial technology at the University of Toronto. However, with all of his educational acumen, the self-professed sushi lover and Toronto Raptors fan does not fall short of understanding how to provide top-of-the-line customer service. Ibrahim is a people person who greatly enjoys opportunities to meet with and talk to new people.

“I love interacting with people,” he beams, “Previous to my role at MeloTel, I was a manager at Staples. There, I interacted with a million people a day, discussing a million different problems. I learned that no matter who walks through the door, you’ll find a new thing to talk about. It’s always interesting and rewarding. I have lots of experience helping people find solutions to their problems and I love it when they leave happy.”

Ibrahim is a proven solution finder.

As MeloTel’s Customer Service & Technical Support Specialist, he has continued his mission to be a problem solver for everyone he speaks to. He thoroughly enjoys resolving any and all technical issues had by clients. As long as the customer is left happy, Ibrahim is happy.

“Often, I’ll have a customer just say ‘Hey, I don’t want to look at this problem, take care of it for me’,” shares Ibrahim, “Not only will I come up with the solution, but I’ll take care of the problem for them. We’re innovative at MeloTel. I love being able to find efficient and new solutions and our technology allows for that.”

What does the future hold for Ibrahim?

“I want to get into cloud software and cloud computing,” the avid book reader informs, “MeloTel is a great online company, making it so that we can all work from home. I want to learn more about the structure, and pair my management experience with that.”

Should you require an awesome combination of customer service and technical support, you can reach out to Ibrahim by calling 1-888-MELOTEL, ext. 335. You may also email support@melotel.com.

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