Okay, so you’ve got your phones all set up and connected, ready to go. You’ve got your DaFeeder Preview Dialer ready to feed those leads to your call centre associates. With your business ready to make contact with the world, there is another very important aspect that you need to...

In our last blog, we introduced our new DaFeeder Preview Dialer. And we’re actually pretty excited about it! This is because we know first-hand just how useful it is. In fact, we’ve used DaFeeder ourselves for some time now and have quickly come to experience its many benefits. If your...

Keeping in constant contact with customers is a must for most business owners. And for some, making the first point of contact via the telephone is a key component to what makes their businesses successful. In many cases, Canadian business owners employ the use of call centres, hiring talented phone...

Reliability. This is a hugely important character trait in a person. If you can’t rely on someone, there really is no trust. And trust is a hugely important part of any relationship. So when you think about it, why wouldn’t these traits be just as important for any business that...

As you are likely aware, it’s quite the crazy time, here at MeloTel. Our President John Meloche and his wife Kathryn, our Office Coordinator, are currently in the hospital awaiting the arrival of their first born son, Mark. Originally due on the 27th of September, it is clear that Mark...

We’re so excited here at MeloTel! In fact, we have been so excited for so long that we blogged one week too early about the impending birth of Mark Meloche. President John Meloche and his lovely wife Kathryn – MeloTel’s Administrator and Office Coordinator – are expecting Mark today! As...

At MeloTel, we do a whole lot of listening. And it’s because we listen that we’ve been able to be so successful at meeting our customers’ needs. Listening is an integral part of what makes a relationship strong. As we made mention of in our last blog, communication is so...