Industry News
26
Mar
5 Must-Do’s For Every Customer Service Phone Agent
-
By
Dan Faraldo
Before becoming members of the Melo Technology team, many of us previously worked in jobs that involved over-the-phone customer service. That’s what makes us so proficient in customer care. We know the difficulties that can be experienced when having discussions with people you’ve never met and can’t see in person....
22
Mar
The Power Of Getting Positive Google Reviews For Your Business
-
By
In our last blog, we highlighted a few of our 5-star Google reviews. Allow us to reiterate just how much it means to us to have so many of our clients share their positive experiences with the world! As we noted in that blog, we have nearly 100 reviews and...
15
Mar
Separating Your Brand From Others Through Unbeatable Customer Care
-
By
Your company provides excellent products and services. Congratulations! That makes your brand pretty much the same as most of its competitors. What truly sets you apart from others is your ability to make your customers feel valued and appreciated. Unbeatable customer service is a vital part of any brand’s repertoire....
12
Mar
What Are The Top Reasons Customers Change Service Providers?
-
By
We all hate poor customer service. Literally no one is interested in calling up a company for help and receiving confusing answers to questions or worse, no help at all. Of course, it doesn’t help matters much if the service provider doesn’t deliver on what it promised. Such experiences will...
08
Mar
How To Tell If Your Service Provider Can’t Be Trusted
-
By
In our last blog, we pointed out a number of things to look for in a telecom company that provides cloud-hosted solutions. They included scalable technology that grows with your company, high-quality customer service and transparent pricing, just to name a few. Naturally, the Melo Technology team is more than...
05
Mar
What To Look For In A Telecom Company That Provides Cloud-Hosted Solutions
-
By
Your business requires the ability to easily connect with its customer base. Being accessible is a huge part of business success in today’s world. With that said, it’s vital that your company works with a reputable telecom service provider. But just what makes a reputable brand? Firstly, it should provide...
15
Feb
Shining On Social Media Gives Your Brand A Competitive Edge
-
By
Instagram, X, Facebook, TikTok and LinkedIn are among the most popular social media platforms today. With each passing day, these platforms seem to get more popular, accumulating more users and generating bigger bucks. As a business owner, the “bigger bucks” thing is surely an alluring feature of social media. With...
13
Feb
Being Accessible While On The Go Is A Recipe For Business Success
-
By
Once upon a time, the phrase “going to work” specifically referred to an act performed by someone who left the home to visit a facility where his/her job would be performed. As a result, “call me on my work number” was an utterance use to request a phone call during...
09
Feb
How Business Owners Can Spend Their Phone Bill Savings
-
By
When is the last time you took a look at your phone bill and saw long distance charges? If you’re still using an old school landline to make calls, chances are it wasn’t too long ago. In 2024, no one should be paying long distance charges. Think about it. We...
25
Jan
Spicing Up Your Restaurant’s Success With SMS Marketing
-
By
How many texts messages would you say you send in a day? Chances are that you send so many, you may not even be able to wager an accurate guess. This is what makes text message marketing so effective in today’s business world. Also known as SMS or short message...