Industry News
04
Mar
How Is The Coronavirus Impacting Your Workplace?
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By now, you need no explanation of what coronavirus is. The infection, also known as COVID-19, is impacting people all over the world. Latest reports have the total number of global cases greater than 93,000. There have been 3,200 reported fatalities worldwide. According to the World Health Organization, that puts...
02
Mar
The Coronavirus Is Bound To Make Remote Work Stations Greater Necessities
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The last thing in the world the MeloTel Blog ever set out to do was to spread bad news. However, with a big part of its mandate being the dissemination of important information to the public, we feel we have no choice but for today’s blog to have such an...
27
Feb
3 Reasons To Offer Your New Product Or Service For Free
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The word “free” is almost always guaranteed to grab the attention of consumers. Who doesn’t like getting something for free? However, for many business owners, the word “free” is often something that sends them recoiling. How can you expect to make any money by giving things away? If you’ve asked...
26
Feb
Happy Pink Shirt Day!
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Today is Pink Shirt Day! If you’ve never heard of this particular occasion before, the MeloTel team is only too happy and proud to introduce it to you. Pink Shirt Day is also known as Anti-Bullying Day. It originated in 2007 by Berwick, Nova Scotia’s David Shepherd and Travis Price....
25
Feb
How To Demonstrate Your Unbeatable Over-The-Phone Customer Service Regimen
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The MeloTel team uses the phone a lot. Considering the fact that we offer services to business owners all over Canada and the United States, it’s mandatory that we use the phone to stay in touch with our clients. As a result, we’ve worked to develop a strong over-the-phone customer...
20
Feb
Finding More Ways To Step Up Production In Your Call Centre
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In our last blog, we revisited the concept of boosting call centre production and offered up some effective ways to do just that. In today’s blog, we’d like to pick up where we left off and continue our list of production-boosting ideas.
Find ways to minimize idle time.
It’s hard to...
19
Feb
What Are The Best Ways To Boost Productivity In Your Call Centre?
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All call centre managers have the intimidating task of getting their entire staffs to have productive days – day in and day out. Working on the phone can cause burnout. And when employees get disgruntled or dismayed with their lack of production, it’s up to their team leaders to pull...
14
Feb
How Much Help Can A Blog Be To Your Company?
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In today’s business world, blogs on company websites have overtaken other, more-expensive modes of advertising as top ways to grow a brand’s reputation. Unlike traditional commercials, blogs provide more regularly-updated personal takes on industry-related issues. Reading a blog is like having a conversation with a friend. Or, at least, it...
12
Feb
Why Is Team-Building So Important To Your Business?
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There is no way MeloTel could have climbed to the level of success it has achieved without its team members. That should go without saying. Of course, the line up of people who have comprised our team has varied over the past 11 years.
A workforce that is made up...
07
Feb
Just How Important To Your Business Are Online Reviews?
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The answer to the question posed by today’s blog title was actually answered by the first sentence of our last blog. “Online reviews mean the world to businesses,” it reads. But, as you may have guessed, we’d like to elaborate on that point just a little more. Online reviews have...