Industry News
20
Apr
The Need For Speed: The Benefits Of Quickly Responding To Messages From Customers
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All entrepreneurs know that their customers are the lifeblood of their businesses. This is what makes excellent customer service so integral. One key aspect of providing great customer service is responding to messages as quickly as possible. What are the benefits that come with speedy responses?
Increased customer satisfaction.
Customers want to...
18
Apr
Text Your Way To Success: The Benefits Of SMS Marketing For Business Owners
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Is there a business owner alive who doesn’t look for ways to increase sales and attract more customers? Of course, there are many ways to grow your brand. But, one marketing strategy that you may not have considered is SMS marketing. SMS, or short message service, is a messaging protocol...
06
Apr
Why Business Owners Should Leave Social Media Content Creation To The Experts
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Among many other tasks, business owners are responsible for managing employees, handling finances and overseeing day-to-day operations. With all of these responsibilities, it can be tempting to try to handle your social media content creation on your own. However, there are several reasons why this may not be the best...
30
Mar
It’s Time To Say Goodbye To Long Distance Charges
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Remember the days when making long distance calls was a luxury? Recall when you had to carefully plan your conversations and keep track of every minute? It was all in the name of avoiding hefty phone bills. Well, there year is 2023 and those days are long gone! Thanks to...
28
Mar
Why AI Asking Humans To Prove Their Humanity Is Hilarious
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Have you ever been asked to prove your humanity to an AI system? You know - the ones that require you to select photos with traffic lights, bicycles or storefronts? Sometimes, you’re required to enter some random code that you can barely read. It's kind of funny, isn't it? Here...
23
Mar
Customer-Centricity: The Importance Of Meeting The Changing Needs Of Customers
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We all live in a fast-paced business world. As a result, meeting the constantly changing needs of customers is critical for the success of any company. Customers are the lifeblood of any business. Their satisfaction is key to retaining their loyalty and gaining new customers. With the rapid advancement of...
21
Mar
Exploring The Power Of Rebranding Your Company
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As we excitedly announced last week, the company you’ve grown to know and love as MeloTel will soon be rebranded as MELO. That’s right! We’re in the process of moving to the abbreviated, all capital letters entity named after our brand’s Founder and CEO, John Meloche. After 14 years as...
16
Mar
How Entrepreneurs Can Utilize Their Smartphones To Boost Business Productivity
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Smartphones have revolutionized the ways we work and do business. With the advancement of technology, smartphones have become indispensable tools for entrepreneurs and business owners. They’re known to help manage businesses efficiently and keep connected with customers and employees. In what ways can business owners utilize their smartphones to boost...
14
Mar
FOR IMMEDIATE RELEASE – MELOTEL ANNOUNCES FUTURE BRAND EVOLUTION TO “MELO”
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March 14th, 2023 - Today marks the beginning of an exciting and transformative journey for MeloTel, a leading telecommunications provider for small and medium-sized businesses across Canada and the USA. After 14 years of delivering exceptional products and services to our valued clients, we are thrilled to announce our plans...
14
Mar
How Regular Feedback Sessions Can Boost Call Centre Productivity
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In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer service and ensuring customer satisfaction. However, call centre agents face a myriad of challenges every day. They include everything from handling angry customers to navigating complex systems and procedures.
As a...