Customer Service
24
Aug
How ChatBots Are Revolutionizing Customer Service
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You may have noticed a new trend in online customer service lately. Have you recently visited any company websites just to be greeted by little messages offering you assistance? Believe it or not, more often than not, that message isn’t generated by an actual person. It’s a ChatBot! And we’re...
12
Aug
How Call Forwarding Can Practically Save Your Business
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“She’s not available right now.”
“I’m sorry. He isn’t in the office yet. Can I take a message?”
“I apologize. I can’t locate him at the moment.”
The above phrases may appear to be popular responses to requests to speak to a business owner. And, by “popular”, we only mean that they seem...
07
Aug
How Feedback Is A Key To Your Company’s Success
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No matter what type of business you run, feedback will always be a very important part of its success. Think about it. These days, people are only too happy to express how unhappy they are with the businesses they feel wronged by. Between Yelp and the myriad of social media...
05
Aug
3 Reasons Why Text Messaging Is Valuable To Your Business
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We’re willing to bet that you’ve sent a text or two today. Chances are that, by the time you read this, you will have sent upwards of a dozen or so texts in your day already. We’re basing these assumptions on the fact that texting is an incredibly popular way...
29
Jul
4 Reasons Why Being Available To Your Customers Is So Important
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"I need you to be there for me." These words represent the feelings of consumers for the businesses they support. Customer satisfaction entails so much more than providing high-quality products and services. It requires dependability. Can your customers rely on you? Something as simple as not picking up your phone...
22
Jul
3 Reasons To Automate Your Business With MeloTel ChatBot
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If you’ve been paying close attention to the MeloTel Blog lately, you’ll know that our team is pretty excited about our latest innovation. We recently announced the availability of a brand new service called the MeloTel Web ChatBot. We affectionately refer to it as “MeloBot”! It is an amazing feature...
30
Jun
Happy Canada Day From The MeloTel Team!
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It’s that time of year again! The summer has officially gotten underway, the sun is shining down warmly and Canadians are getting ready to celebrate their country’s birthday. Tomorrow is Canada Day! And this year, the Great White North celebrates its 153th year as a nation. On July 1, 1867,...
29
Jun
A Dose Of MeloTel’s Tech Support Can Make Your Day
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It’s an extreme rarity that you’ll find me writing a blog in the first person. However, my experiences today insist upon me providing a firsthand account of what it’s like to receive customer service from MeloTel’s tech support department. You see, even though I’m a member of the MeloTel team,...
24
Jun
The List Of Awesome MeloText Features Continues!
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In our last blog, we revisited the awesome feature known as MeloText. The amazing Text Message & SMS/MMS Marketing Software Platform is changing the way many North American business owners do business. Might it be time for you to get on board? Register HERE if you’re ready to take advantage...
23
Jun
Revisiting What Makes MeloText Such A Great Business Booster
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Last week, the MeloTel Blog returned to the topic of MeloText. Introduced by MeloTel just a little over a year ago, this amazing service has grown in popularity over the past few months. The COVID-19 crisis has changed the way businesses are able to operate. So it only makes sense...