27 Jan Industry News, MeloTel Features The Significance Of Executing Customer-Pleasing Hold Times January 27, 2017 By user 0 comments No one likes being placed on hold. You can practically hear a person’s eyes rolling when he/she is asked to
22 Apr MeloTel Features 5 Techniques For Fostering Happy Hold Times April 22, 2015 By user 0 comments At MeloTel, we pride ourselves on being able to provide Canadian business owners with the most ideal tools to conduct
22 Sep Customer Service, Industry News, MeloTel Features How Utilizing Hold Music Swings Success The Way Of Your Company September 22, 2023 By user Dead silence during a telephone call is a bad look. Simply put, it often gives callers the impressions that their
20 Nov Customer Service, Industry News, MeloTel Features What Makes Custom Hold Music Such A Beneficial Feature? November 20, 2019 By user 0 comments In our last blog, we highlighted several benefits of the Voicemail to your Email feature. It’s one of the many
10 Sep Customer Service, Industry News, MeloTel Features How Can Putting Callers On Hold Improve Customer Satisfaction? September 10, 2019 By user 0 comments The following are two phrases that communicate the exact same message in totally different ways. Phrase #1: Hold please. Phrase
28 May Customer Service, Industry News, MeloTel Features 4 Ingredients To The Perfect Hold Time May 28, 2019 By user 0 comments No one likes being put on hold. However, it’s an inevitable part of being on the phone. Especially when a
26 Mar Customer Service, MeloTel Features, MeloTel News Why Custom Hold Music Is So Necessary March 26, 2019 By user 0 comments “Hello, is anybody there?” “Did you just hang up on me?” “I don’t hear anything, what’s going on?” These are
19 Feb Customer Service, Industry News, MeloTel Features How To Keep Customers From Hanging Up When They’re On Hold February 19, 2019 By user 0 comments They say that “silence is deafening”. The ironic turn of phrase suggests that, in some cases, a lot can be
08 Aug Customer Service, MeloTel Features How To Make Hold Time A Good Time August 8, 2018 By user 0 comments In the over-the-phone customer service game, there is bound to be hold time. It’s inevitable. Anyone who has ever called
18 May Customer Service, Industry News, MeloTel Features What Are The Right And Wrong Ways To Place Callers On Hold? May 18, 2018 By user 0 comments No business owner is immune to having to represent his/her company over the phone. Whether it’s for booking appointments, making