Tag Archives: Monitor/Whisper Control Panel
26
Aug
What Is The Best Combination For Your Call Centre?
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By
user
In our last blog, we likened MeloTel to a fast food restaurant. You see, we offer a combination of different things that go really well together! Of course, we don’t provide any burgers, fries, onion rings or salads. Spaghetti and meatballs are also not on our menu. Sorry! However, as...
20
Feb
Finding More Ways To Step Up Production In Your Call Centre
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By
In our last blog, we revisited the concept of boosting call centre production and offered up some effective ways to do just that. In today’s blog, we’d like to pick up where we left off and continue our list of production-boosting ideas.
Find ways to minimize idle time.
It’s hard to...
04
Feb
How Live Call Monitoring Will Help You Coach A Championship Team
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By
Do you own or operate a call centre business? If so, it’s part of your job to make sure your phone agents are getting regular feedback. Keeping in mind that Super Bowl LIV took place this past Sunday, look at things this way: you are the coach of a team....