Tag Archives: employee satisfaction
15
Mar
Separating Your Brand From Others Through Unbeatable Customer Care
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By
Dan Faraldo
Your company provides excellent products and services. Congratulations! That makes your brand pretty much the same as most of its competitors. What truly sets you apart from others is your ability to make your customers feel valued and appreciated. Unbeatable customer service is a vital part of any brand’s repertoire....
02
Feb
Feedback Plays A Crucial Role In Your Call Centre’s Success
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By
user
Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction. For this reason, it is important for call centre managers to provide regular and helpful feedback to their phone agents. Doing so helps them...